Information Technology Operations Manager

Job Summary

The IT Operations Manager is responsible for overseeing the day-to-day operations of the IT infrastructure, systems, and services. This role ensures the stability, performance, security, and availability of IT environments while leading operational teams and coordinating with stakeholders to support business objectives.

Key Responsibilities

• Manage and oversee daily IT operations, including servers, networks, applications, and end-user support
• Ensure high availability, performance, and reliability of IT systems and services
• Lead and mentor IT operations, service desk, and support teams
• Monitor system performance and proactively resolve incidents and problems
• Implement and maintain IT policies, procedures, and best practices
• Coordinate incident, problem, and change management processes
• Ensure compliance with security standards, data protection, and regulatory requirements
• Manage vendor relationships and third-party service providers
• Prepare operational reports, dashboards, and performance metrics
• Support disaster recovery, business continuity, and backup strategies
• Collaborate with internal teams to align IT operations with business needs

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• 5+ years of experience in IT operations or infrastructure support
• 2+ years of experience in a leadership or managerial role
• Strong knowledge of IT infrastructure, networking, systems, and cloud platforms
• Experience with ITIL processes and service management frameworks
• Excellent problem-solving and decision-making skills

Skills & Competencies

• Strong leadership and people management skills
• Excellent communication and stakeholder management
• Incident and change management expertise
• Analytical and troubleshooting skills
• Ability to work under pressure and manage multiple priorities
• Knowledge of cybersecurity and risk management practices