Information Technology Operations Support

ASTEK has been providing IT and Engineering solutions for some of the world’s largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas

Currently, we are looking for IT Operations Support which would be based in Singapore

Responsibilities and Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline with minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support
• Experience supporting Microsoft 365 and workplace technologies
• Experience working with vendors and managed service providers
• Responsible for ICT Operations & Service Request Management: Raise, track, and manage ICT service requests, incidents, and operational support activities
• Manage service providers, and vendors to fulfil requests within agreed SLAs
• Review and validate service request submissions, approvals, and fulfilment evidence
• Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary
• Maintain accurate records and audit trails for operational activities
• IT-Administration & User Support: Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune
• Support user onboarding, offboarding, and access management processes
• Manage user accounts, shared mailboxes, distribution lists, licences, and security groups
• Coordinate endpoint provisioning, software installation, and workplace technology support
• Vendor & Service Delivery Management: Act as the liaison between NCSS and ICT service providers
• Monitor vendor performance against SLAs and KPIs
• Governance, Security & Compliance: Support ICT governance, audit, risk management, and cybersecurity activities
• Conduct periodic access reviews and support compliance exercises
• Ensure ICT processes and documentation remain current and audit-ready
• Asset & Operations Support: Maintain ICT asset inventory and software licence records
• Support asset verification, refresh, replacement, and disposal activities
• Assist in incident management, problem management, and operational reporting