Information Technology Project Manager

POSITION SUMMARY:

The Information Technology (IT) Project Manager for Community Health Centers of Arkansas (CHCA), the Primary Care Association, is responsible for planning, coordinating, and managing technology-enabled projects that support the THRIVE Rural Health Transformation Grant and CHCA’s broader rural health transformation priorities. This position leads implementation activities related to telehealth expansion, remote patient monitoring, care coordination technology, health information exchange, data reporting infrastructure, cybersecurity, interoperability, and digital tools that strengthen access to high-quality care. The IT Project Manager works closely with the Chief Information Officer, executive leadership, community health centers, vendors, consultants, and community partners.

The IT Project Manager ensures THRIVE Rural Health Transformation Grant technology projects are delivered on time, within budget, aligned with grant objectives, data governance standards, long-term sustainability goals, measurable outcomes, privacy and security requirements. This position serves as the central coordinator for implementation timelines, system readiness activities, vendor deliverables, data collection tools, IT performance dashboards, reporting requirements, and stakeholder communication. The IT Project Manager translates THRIVE grant requirements into actionable project plans, tracks progress against milestones, identifies barriers and helps resolve them.

REPORTS TO: Chief Information Officer

SUPERVISORY RESPONSIBILITIES: None

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead implementation of IT-enabled projects funded through or aligned with the THRIVE Rural Health Transformation Grant, including telehealth, remote patient monitoring, digital infrastructure, health information exchange, interoperability, and technology-supported care coordination.
• Develop and maintain detailed technology project work plans, implementation timelines, budgets, risk logs, decision trackers, issue logs, and documentation aligned with approved grant applications and measurable outcomes.
• Coordinate cross-functional teams, health center partners, vendors, consultants, and internal stakeholders to ensure timely completion of technical milestones, deliverables, testing activities, training needs, and reporting requirements.
• Monitor project performance and recommend corrective actions when necessary.
• Facilitate project meetings, maintain action plans, and ensure accountability among project stakeholders.
• Track project budgets and collaborate with the Finance department to monitor grant expenditures and reimbursement requirements.
• Coordinate implementation activities required under federal, state, and private grant awards.
• Work collaboratively with the CHCA executive leadership to ensure grant objectives, deliverables, reporting requirements, and compliance obligations are met.
• Assist with preparation of grant reports by collecting outcome data, coordinating narrative updates, and maintaining supporting documentation.
• Develop and maintain project tracking tools, dashboards, and executive reports for senior leadership and the Board of Directors.
• Coordinate technical project activities related to telehealth platforms, remote patient monitoring tools, emergency response or referral technologies, EHR-related workflows, analytics dashboards, shared documentation environments, vendor portals, and other digital solutions used to support CHCA programs and participating health centers.
• Support technology implementation planning, including requirements gathering, workflow mapping, user acceptance testing coordination, documentation of system issues, change requests, escalation pathways, and post-implementation follow-up.
• Collaborate with IT leadership, vendors, consultants, and internal users to track technical risks, cybersecurity considerations, system dependencies, interface needs, data quality issues, access requirements, workflow impacts, training needs, and resolution of implementation barriers.
• Assist with development and maintenance of standard operating procedures, technical documentation, data collection templates, project charters, system implementation trackers, and knowledge management materials.
• Promote privacy, cybersecurity, data security, interoperability, and appropriate access practices, including coordination with leadership and vendors on HIPAA-aligned workflows, secure file exchange, role-based access, data-sharing expectations, and protection of sensitive organizational and health information.
• Serve as the primary liaison between internal departments, consultants, vendors, community partners, and funding agencies for assigned initiatives.
• Support organizational change management efforts by facilitating communication, training coordination, and stakeholder engagement.
• Analyze project outcomes and recommend process improvements to increase efficiency, sustainability, and organizational effectiveness.

QUALIFICATIONS:

Education:

• Bachelor’s degree in Information Technology, Health Informatics, Project Management, or a related field. Master’s degree in a related degree.

Experience:

• At least three years managing complex technology, health IT, data infrastructure, telehealth, remote patient monitoring, grants, or healthcare transformation projects, including coordinating multidisciplinary teams and external vendors.
• Strong project management skills across planning, implementation, monitoring, and evaluation, including building project plans, schedules, dashboards, and executive reports.
• Exceptional organizational skills, with the ability to manage multiple complex initiatives and consistently meet deadlines, grant requirements, and reporting timelines.
• Knowledge of grant administration and compliance, with the ability to translate grant requirements into operational work plans.
• Strong analytical and problem-solving skills, including identifying risks, analyzing data, and evaluating and communicating program outcomes.
• Excellent written, verbal, and facilitation skills, with the ability to build consensus and collaborative relationships with staff, partners, consultants, and funders.
• Ability to lead organizational change and implement new programs and workflows.
• Working knowledge of healthcare information technology, telehealth delivery models, remote patient monitoring, EHR environments, data reporting workflows, health center operations, data validation, interoperability, system implementation, and technology adoption in healthcare or public health settings.
• Ability to translate technical concepts, implementation timelines, system requirements, data definitions, and reporting expectations into clear, actionable guidance for non-technical stakeholders.
• Proficiency using the Microsoft Office suite, project management software, virtual meeting platforms, dashboards, reporting systems, workflow tools, vendor portals, and technology-enabled collaboration tools, with the ability to support documentation, training, adoption, and continuous improvement.
• Sound judgment, discretion with confidential information, and the ability to work independently.

Preferred:

• Experience in healthcare, nonprofit, government, or community-based organization, including managing federal, state, or foundation grant-funded programs.
• Knowledge of quality improvement methods, healthcare operations, and performance measurement.
• Experience supporting telehealth expansion, remote patient monitoring, health information exchange, EHR optimization, population health platforms, analytics dashboards, data governance, cybersecurity awareness, interoperability, or rural health, technology implementation projects.
• Project Management Professional (PMP) Certification

TRAVEL REQUIREMENTS:

• Travel is required to fulfill the responsibilities of the position, including travel for meetings, conferences, advocacy activities, member engagement, site visits, professional development, and organizational representation. Travel may occur at the local, state, and national levels.

PHYSICAL REQUIREMENTS:

• Must be able to sit or stand for extended periods, use office technology, and occasionally lift 15-25 pounds.
• NOTE: This description is intended to outline the essential job functions and the essential requirements for the performance of this job. Other functions may be assigned, and the CHCA CEO retains the right to add or change the duties and responsibilities at any time.

Pay: $57.69 per hour

Application Question(s):

• Describe your ability to develop and maintain project plans, schedules, budgets, risk logs, dashboards, and status reports.

• Describe your ability to manage concurrent projects, prioritize competing demands, and meet project milestones and reporting deadlines.

• Describe your working knowledge of grant administration, documentation, and compliance requirements.

• Describe your analytical and problem-solving skills, including the ability to identify risks, review data for accuracy, and communicate project outcomes.

• Describe your verbal and meeting facilitation skills, including the ability to explain technical information to nontechnical audiences.

• Describe your working knowledge of healthcare information technology, system implementation, data reporting workflows, and interoperability concepts.

Work Location: In person