Information Technology Service Delivery Lead

The Regional IT Service Delivery Lead is a senior leadership role responsible for owning end-to-end IT service delivery across India and the wider APMEA (Asia Pacific, Middle East & Africa) region. The role leads a large, geographically dispersed team of on-site and remote support engineers spanning multiple countries and time zones, drives service excellence across Level 1 and Level 2 operations, and acts as the primary IT leadership interface for regional business stakeholders. The Lead is accountable for service quality, SLA performance, team development, vendor governance, and continuous improvement across the region. Beyond technical delivery, the role carries a clear people leadership mandate building, coaching, and retaining a high-performing multi-country team and a strategic dimension, aligning regional IT delivery with global Xebia standards and long-term business objectives.

Required Certifications

ITIL Intermediate Certified

CompTIA A+

AZ-900: Microsoft Azure Fundamentals

MS-900: Microsoft 365 Fundamentals

Azure Active Directory Administration

Preferred Certification

CCNA: Cisco Certified Network Associate

Technical Skills

• Power BI advanced reporting, dashboard development, and data visualisation.
• Microsoft Excel — advanced analytical and reporting capabilities.
• ITSM platforms and service management tooling.
• AI/ML tooling for IT operations and automation platforms.