Information Technology Service Management Analyst

K&K Talents is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in the UK who is actively hiring candidates to expand their teams.

Project & Resource Management Applications Consultant

Location: Stevenage, UK (Hybrid Remote)

Employment type: Permanent Employment

Compensation – Base Salary + Competitive (including bonus)

Roles and Responsibilities:

Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.

Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.

Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.

Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.

Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.

Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.

Relevant IT experience, including hands-on AMS/application support for enterprise applications.

Basic Linux/Windows Server Administration knowledge

Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.

Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.

Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.

Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.

Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.

Experience working with onsite, offshore and third-party teams in a structured support model.

Note: Applicants for employment in UK should possess work authorization which does not require sponsorship by the employer for a visa.