Information Technology Software Manager & Operations

The Manager IT Software & Operations will be responsible for managing all software applications, IT infrastructure, ERP/LIS/HMIS systems, digital transformation initiatives, operational automation, vendor management, and IT support activities. The role requires ensuring smooth functioning of all technology platforms while aligning IT operations with business objectives.

Key Responsibilities

Software & Application Management

• Manage and maintain Laboratory Information System (LIS), Hospital Management System (HMS), ERP, CRM, and other business applications.
• Coordinate with software vendors for implementation, upgrades, bug fixes, and enhancements.
• Analyze business requirements and develop process improvement solutions.
• Ensure proper integration between software applications and reporting systems.
• Monitor software performance and resolve operational issues.

IT Infrastructure Management

• Manage servers, networking equipment, desktops, laptops, printers, and biometric devices.
• Ensure data security, backup management, and disaster recovery processes.
• Monitor system performance and uptime.
• Maintain antivirus, firewall, and cybersecurity controls.

Operations Management

• Streamline operational workflows through automation and technology solutions.
• Develop and implement SOPs for IT and operational processes.
• Monitor operational KPIs and generate management reports.
• Ensure compliance with regulatory and organizational requirements.

Team Management

• Lead and supervise IT support staff and software coordinators.
• Assign tasks, monitor performance, and conduct training sessions.
• Coordinate with all departments to understand and address technology requirements.

Vendor & Project Management

• Manage relationships with software vendors, hardware suppliers, and service providers.
• Handle IT procurement and AMC management.
• Lead software implementation and digital transformation projects.
• Ensure projects are delivered within timelines and budgets.

Data Analytics & Reporting

• Create MIS reports and operational dashboards.
• Analyze business data and provide actionable insights.
• Support management in strategic decision-making through data-driven reporting.

Required Skills

Technical Skills

• ERP, CRM, HMS, LIS Management
• SQL Database Management
• Software Implementation & Integration
• Network Administration
• Cyber Security Fundamentals
• Cloud Technologies (AWS/Azure preferred)
• Power BI / Tableau
• Advanced MS Excel & Reporting Tools
• IT Infrastructure Management

Managerial Skills

• Team Leadership
• Project Management
• Vendor Management
• Process Improvement
• Strategic Planning
• Problem Solving
• Communication & Stakeholder Management

Job Summary

The Manager IT Software & Operations will be responsible for managing all software applications, IT infrastructure, ERP/LIS/HMIS systems, digital transformation initiatives, operational automation, vendor management, and IT support activities. The role requires ensuring smooth functioning of all technology platforms while aligning IT operations with business objectives.

Key Responsibilities

Software & Application Management

• Manage and maintain Laboratory Information System (LIS), Hospital Management System (HMS), ERP, CRM, and other business applications.
• Coordinate with software vendors for implementation, upgrades, bug fixes, and enhancements.
• Analyze business requirements and develop process improvement solutions.
• Ensure proper integration between software applications and reporting systems.
• Monitor software performance and resolve operational issues.

IT Infrastructure Management

• Manage servers, networking equipment, desktops, laptops, printers, and biometric devices.
• Ensure data security, backup management, and disaster recovery processes.
• Monitor system performance and uptime.
• Maintain antivirus, firewall, and cybersecurity controls.

Operations Management

• Streamline operational workflows through automation and technology solutions.
• Develop and implement SOPs for IT and operational processes.
• Monitor operational KPIs and generate management reports.
• Ensure compliance with regulatory and organizational requirements.

Team Management

• Lead and supervise IT support staff and software coordinators.
• Assign tasks, monitor performance, and conduct training sessions.
• Coordinate with all departments to understand and address technology requirements.

Vendor & Project Management

• Manage relationships with software vendors, hardware suppliers, and service providers.
• Handle IT procurement and AMC management.
• Lead software implementation and digital transformation projects.
• Ensure projects are delivered within timelines and budgets.

Data Analytics & Reporting

• Create MIS reports and operational dashboards.
• Analyze business data and provide actionable insights.
• Support management in strategic decision-making through data-driven reporting.