Information Technology Specialist

Title: IT Specialist (Full-Time & On-Site)

Location: Dallas, TX 75230

*THIS IS A RETAINED SEARCH - PLEASE DO NOT CONTACT ME/THE FIRM IF YOU ARE A RECRUITER*

About the Company:

We are a growing organization dedicated to coordinating care for patients involved in personal injury matters by serving as the connection between patients, law firms, and medical providers. We are committed to delivering exceptional service to our clients. We believe in promoting from within and are looking for future leaders who are eager to learn, grow, and build long-term careers. Our team works hard, supports one another, and fosters a collaborative culture in our newly remodeled North Dallas office.

We are seeking an experienced, hands-on IT Specialist to oversee and manage our company's technology infrastructure. This is a fully on-site role responsible for maintaining and supporting our IT systems, networks, hardware, and VoIP phone systems while helping ensure our technology remains secure, reliable, and aligned with the needs of the organization. The ideal candidate is proactive, solutions-oriented, and comfortable balancing strategic technology planning with day-to-day technical support.

Benefits:

• PTO + firm-observed holidays
• Health, dental, vision, and life insurance
• A 401(k) plan
• Annual and incentive bonuses
• Tuition reimbursement
• Clear opportunities for advancement and promotion
• Hands-on training and professional development
• A freshly remodeled office with a collaborative culture

Responsibilities:

• Maintain, manage, and optimize the company's technology infrastructure, including networks, servers, hardware, and related systems to ensure reliable connectivity and performance
• Manage and support VoIP phone systems and other communication technologies
• Provide hands-on technical and helpdesk support to employees, troubleshooting hardware, software, connectivity, and other technology issues
• Oversee cybersecurity and data protection efforts, including firewalls, antivirus software, backup systems, and applicable security and regulatory requirements
• Manage software licensing, technology vendors, and related IT resources
• Recommend and implement technology upgrades and improvements while assisting with IT planning, budgeting, cost control, and technology purchasing
• Balance day-to-day IT support and infrastructure needs with longer-term technology planning and strategic initiatives

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 3+ years of experience in IT management or a similar hands-on IT role
• Strong knowledge of networking, VoIP systems, IT security, and Windows and/or Linux environments
• Excellent problem-solving, troubleshooting, and communication skills
• Hands-on, proactive approach with the ability to independently manage multiple priorities and respond effectively to technology issues
• Ability to work 100% on-site in the Dallas office
• Ability to sit for prolonged periods while working at a desk and computer and lift or move computer equipment weighing up to 15 pounds

Bonus Experience:

• Experience with Salesforce and/or Litify
• Relevant IT certifications, such as CompTIA Network+, Microsoft Certified, Cisco CCNA, or similar credentials
• Experience with IT budgeting, vendor management, software licensing, or technology purchasing
• Experience supporting cybersecurity, data protection, or regulatory compliance initiatives

Please note that this job description is intended to provide a general overview of the position and is not representative of all responsibilities, duties, and skills required.

This company is an equal opportunity employer. The position is located in the firm’s Dallas, TX office. Relocation Assistance is not offered for this position. Applicants must be legally authorized to work in the United States.