Information Technology Specialist

For more details, please connect with Soumya Nayak at [email protected] or call at (919) 892-9711.

End Client: New York State - HBITS

Job Title: IT Specialist

Duration: 30 Months

Location: 1 State Street, New York, NY 10004

Hours Per Week: 40 Hours Per Week

Interview Type: In-person

Ceipal ID: SNY_HD027_SN

Job Code: HBITS-08-15027

Department: Department of Financial Services

Scope of Project:

The candidate for this position will be responsible for providing technical support for hardware and software for end users. This position will oversee and establish Service Desk processes designed to enable the delivery of high-quality service to end users and ensure service support and delivery are in place to meet the agency's business needs.

Responsibilities:

Develop and document architectural design for endpoint hardware as well as operating systems configurations and management capabilities

Perform secure baseline image creation and tailoring of Windows operating system images for specific hardware configurations from a common core baseline

Support application packaging, deployments, documentation and release control in an Enterprise environment

Utilize PowerShell scripting to maximize productivity of platform management

Administer corporate mobile device management solution

Maintain platform security and compliance in alignment with agency's cyber security program to protect data

Define, create and test Group Policies and updates for endpoint OS

Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components

Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability

Work alongside business operations teams, project management teams, and additional IT teams to coordinate work efforts and establish processes

Perform system software and hardware upgrades and changes; including planning, scheduling, testing and coordination

Monitor, measure and test current/new infrastructure products and services

Perform operational, project and support tasks with little to no supervision, while meeting or exceeding SLAs and performance expectations.

Develop and ensure deployment documentation such as design and environment specifications, user and technical manuals, and process documentation. Works with and troubleshoots remote access technologies (VPN, terminal services)

Maintain Active Directory Group Policy and Preference management

Monitor operating system & apply patching when applicable

Collaborate with internal and external application support, systems infrastructre, security, network, telecom, and service desk departments to deliver the best desktop experience to the enterprise

Conduct proof of concepts and evaluation of new client computing hardware and software technology and research and develop new procedures that streamline operational processes

Subject Matter Expert on highly complex issues for Desktop and Service Support teams

Required/Preferred Skills:

84 months experience in the field of Desktop Engineering

84 months experience with technical approaches in design, build testing and debugging problems

84 months experience in mobile device management (MDM) solution

84 months experience with Active Directory group policy standard

84 months experience with Networking concepts (DHCP, VLANS, ACLs, Firewalls, etc.)

84 months experience with organizational skills (effectively manages assigned tickets & queues; properly categorize, document ticket resolution in a timely manner) & ability to handle multiple tasks and shifting priorities (effectively prioritize impact vs. urgency. Ex. Technician is working on a non-urgent task like inventory update then a ticket comes regarding a field users' computer not turning on at all.)

84 months experience in Windows 11 including 64 bit operating systems

84 months of scripting language experience - Power Shell & VB Script preferred

84 months experience with client-based security management tools including anti-virus, PKI, HHD encryption, and general client-based security hardening

84 months experience with Window image deployment and package creation/management

84 months experience with advanced troubleshooting and support for VPN, VDI, 2 Factor Authentication and network printing

84 months active directory management experience

84 months experience with cyber security best practices and compliance. (ex: not connecting a suspected infected computer to internal agency network during troubleshooting, confirming users have taking AUP training before technicians install software to access department email from their person phone. If a user reports a suspicious email, making sure users properly report suspicious emails received and properly handle the suspected email).

84 months experience with Intel workstations hardware and operating systems

84 months experience analyzing and problem-solving hardware/software issues

84 months of engineer experience; research, analysis, planning and implementation

Certifications relevant to MS Windows

V Group Inc. is a NJ-based IT Services and Products Company with its business strategically categorized in various Business Units including Public Sector, Enterprise Solutions, Professional Services, Ecommerce, Projects, and Products. Within Public Sector business unit, we cater IT Professional Services to Federal, State and Local. We have multiple awards/ contracts with 30+ states, including but not limited to NY, CA, FL, GA, MD, MI, NC, OH, OR, CO, CT, TN, PA, TX, VA, NM, VT, and WA.

If you are considering applying for a position with V Group, or in partnering with us on a position, please feel free to contact me for any questions you may have regarding our services and the advantages we can offer you as a consultant.

Please share my contact information with others working in Information Technology.

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