Summary

The position is assigned to Fleet and Family Readiness (FFR); Commander Navy Region Japan (CNRJ); at Commander, Fleet Activities Yokosuka; and supports installation Information Technology (IT) systems and projects at Installations within Commander, Navy Region Japan. The purpose of this position is to operate the local Help Desk and work closely with the Region N9 IT Manager and N6 to procure, implement, integrate, maintain, and support all IT related business.

Learn more about this agency

This job is open to

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Who May Apply: Applicants with SOFA Sponsorship only. This includes applicants with current Military Spouse Preference, Family member preference, and Federal employees within a 50 mile radius.

Duties

System Maintenance

• Collects and analyzes information, coordinates and defines requirements, conducts feasibility studies, and equipment configurations.
• Performs hardware and software installs, upgrades and patches.
• Works closely with vendors, headquarters, and region program managers, Region N9 IT and N6 staff, and users to resolve issues and ensure successful project implementations.
• Acts as a site Point of Contact (POC) for implementation of new IT based projects.
• Modifies system components as necessary to comply with revised policies and procedures as well as approved user recommendations.
• Designs audit routines to test and validate data integrity.
• Maintains a physical inventory of all hardware and software.
• Assists in IT systems life cycle management. Ensures all appropriate documentation is on file. Monitors maintenance contacts for renewal and submits purchase requests for support required. Obtains approvals from all required sources.

Help Desk Maintenance

• Receives, responds to, resolves and documents help desk calls. Isolates problems between hardware, system software, application, peripherals, and network devices. Coordinates with departmental program managers to resolve program specific issues. Serves as a monitor and/or operations trouble-shooter.
• Monitors Retail/Resale/Tracking computer equipment and provides remedial support in troubleshooting sand correcting error conditions and system inefficiencies.
• Recovers data in the event of a hardware or software failure. Ensures the customer receives a full explanation of the problem and resolution, and provides training and/or guidance to prevent reoccurrence. Completes the process by documenting actions in the department help desk database or standard operation procedures (SOPs).

Systems Administration

• Serves as a primary systems administrator/technician for all Management Information Systems (MIS) computer and telecommunication systems (e.g., Micros, Payroll systems, Food-Trak Inventory Control systems, Wi-Fi, Qubica, Recreation Tracking System (RecTrac), Child & Youth Management System (CYMS), Epitome, and Systems Applications & Products in Data Processing (SAP).
• Performs account management, system monitoring, data backup, and software/hardware maintenance.
• Acts as a telephone coordinator to facilitate the provision of cellular and fixed phone services, Video Teleconference (VTC), Integrated Services Digital Network (ISDN), and data communications connectivity Non-Secure Internet Protocal Router Network (NIPRNET) to include hardware installations, maintenance and billing through Naval Computer and Telecommunications Station Far East (NCTS-FE).
• Performs Personnel Qualifications Standards (PQS) as determined by the department head to maintain proficiency in all MIS computer systems.

Requirements

Conditions of employment

• Must be able to successfully complete and maintain a SECRET equivalent investigation (T3) with favorable adjudication.
• Incumbent must be able to work varied work schedules to include evenings, weekends, and holidays.
• Work is primarily sedentary and performed in a normal office setting.
• Incumbent may be recalled to duty.
• Incumbent may be required to work overtime during emergency situations.
• Must successfully pass the E-Verify employment check. Any discrepancies must be resolved as a condition of employment
• Must be a U.S. citizen or national.

Qualifications

A qualified candidate possesses the following:

Education or General Experience

• Master's degree or equivalent graduate in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR
• 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR
• GS-07 equivalent One (1) year of general IT related experience

Specialize Experience

• Minimum 1 year of specialized experience at GS-07 (or equivalent) with POS/Business System implementation and support experience and technical experience supporting Windows desktops and servers AND
• Must meet Cybersecurity Workforce requirements for Technical Support Specialist (411) Intermediate.

Knowledge, Skills, and abilities:

• Ability to apply customer support principles, network concepts, database principles, IT security theory, troubleshooting, data analysis methods, communication methods and techniques sufficient to receive, respond to, and resolve help desk calls.
• Knowledge of computers, peripheral and network equipment, operating systems and environments required to perform a wide range of duties as a primary or back up system administrator.
• Knowledge of and ability to utilize internal and external problem resolution documentation and resources database.
• Ability to accurately document all actions taken in standard operating procedures and/or the help database.
• Ability to develop and effectively deliver presentations and/or training.
• Knowledge of IT systems life cycle management concepts sufficient to maintain up to date, interoperable and software inventories.
• Ability to apply systems administration methods and procedures, performance monitoring methods, IT security principles, and analytical reasoning sufficient to schedule, monitor, and verify the integrity of system backups, restore files as needed, correct security vulnerabilities, install server upgrades, and monitor server performance.
• Knowledge of a wide range of specialized software applications and programs deployed in support of MWR at the assigned location sufficient to support and maintain these applications.
• Ability to communicate effectively in English both orally and in writing.
• Ability to write technical procedures and instructions in English.

Education

When education is a basic requirement for the position, or when substituting education for experience, applicants MUST submit a copy of high school transcripts, college transcript, or a list of courses, which includes grades earned, completion dates, and quarter, and/or semester hours earned as part of the application package.

Foreign education must include evidence that it is comparable to education received at accredited educational institutions in the United States.

Transcripts from foreign colleges must be evaluated for U.S. equivalency in order to be considered. Applicants are responsible to obtain and submit proof of creditability of education as evaluated by a credentialing agency, which is a private U.S. organization.

Credential evaluations are not free and applicants are responsible for the cost of the selected service.

All substitutions of education for experience will be made in accordance with OPM approved qualification standards.

To receive consideration for a non-related degree or eligibility based on a combination of education AND experience, a college transcript is required.

All transcripts MUST show students name and the name of the awarding university or educational institution, degree type, awarded/conferred date, and the field of study.

• If your degree has not been awarded/conferred, you must provide a copy of your HS Diploma or equivalent along with transcript(s).

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education are acceptable to meet positive education requirements or to substitute education for experience.

For additional information, please go to the Office of Personnel Management (OPM) and the U.S. Department of Education websites at http://www.opm.gov/qualifications and http://www.ed.gov/admins/finaid/accred/index.html

Additional information

Must reside within the local commuting area.

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses. Access for civilian employees and their families to military medical and dental treatment facilities is on a space-available and reimbursable basis only.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement and will be rated based on the information provided in the resume to determine the level of knowledge, skills and abilities (KSAs) related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager. The selecting official may choose to conduct interviews

Required Documents

The following documents are required at the time of application:

• Resume: Your resume may NOT exceed two pages, and the font size should not be smaller than 10 pts. You will not be considered for this vacancy if your resume is illegible/unreadable
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation.
• Proof of SOFA sponsorship: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian)
• If claiming Military Spouse or Family Member Preference: provide a copy of PCS orders and Family Entry Approval (Military) or Sponsor's Letter of Employment (Civilian) AND a copy of marriage certificate
• If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.).
• If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50.
• Proof of education/training: provide a copy of your awarded/conferred college transcript(s) if claiming education consideration

Note: Applications missing any required document(s) will not be eligible for consideration.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. When building or uploading your resume, please note there is a two-page limit. The system will restrict any attempts to submit a longer document.

The complete application package must be submitted by 11:59 PM (EST) on 10/29/2026 to receive consideration.

To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13089679

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to MILL_HQ_NAF_[email protected] to ensure proper consideration is given.

Agency contact information

CNRJ NAF Human Resources

Phone

81-468-16-5446

Email

FFR_[email protected]

Address

Commander, Fleet Activities Yokosuka
CNRJ NAF HRO (N941)
PSC 473 Box 12
FPO, AP 96349-0001
US

Next steps

Using the required qualifications of the position, a standardized rating and ranking criteria of knowledge, skills, and abilities will be used to screen and assess each application.

If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communication that could affect your consideration for this position.

Overview

Accepting applications

Location

1 vacancy in the following location:

Yokosuka Naval Base, Japan

No matching locations found.

Work site options

Telework eligible

No

Remote job

No

Relocation expenses reimbursed

No

Salary

$68,545 - $89,114 per year

Plus Non-Taxable Post Allowance, if eligible

Pay scale & grade

NF 4

Promotion potential

None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule

Full-time

Travel Required

25% or less - You may be expected to travel for this position.

Appointment type

Permanent

Occupations and job series

• 2210 Information Technology Management

Supervisory status

No

Federal service type

This job is in the Competitive Service

Represented by a union

No

Drug test

No

Security clearance

Secret

Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required

No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number

FFR26-0295A

Control number

889020800