Information Technology Specialist Level 1

Company Description

7th Level Technologies is a trusted provider of services including Managed IT Services, Industrial and Commercial Automation, Web Hosting, and Website Creation. Based in Sugarloaf, Pennsylvania, the company offers cutting-edge solutions tailored to meet diverse client needs. With a focus on innovation and customer satisfaction, 7th Level Technologies serves businesses across various industries. Their team works on delivering comprehensive solutions to drive efficiency and technological advancement.

Role Description

This full-time, on-site entry-level role focuses on initial user support, resolving common technical issues like password resets, software installation, and hardware setup via phone, email, or chat, and escalating complex problems to higher-level support team members. The specialist will also be responsible for assisting clients with their technical challenges and maintaining a high level of customer service. Key skills include strong communication, basic IT knowledge, and familiarity with ticketing systems to ensure user productivity. The role is based in Sugarloaf, PA.

Competencies

• Associate's or Bachelor's degree in Information Technology, Computer Science, or relevant work experience is required
• Working knowledge of PC's, operating systems, applications, networks, and hardware concepts
• Customer focused
• Understanding of IT processes and procedures concepts
• Excellent troubleshooting capabilities
• Strong analytical and problem-solving ability to effectively prioritize and execute tasks
• Good written, oral, and interpersonal communication skills
• Ability to work both independently and in a collaborative team environment
• Excellent Customer Service abilities with a user-focused mindset

Required Education and Experience

• Minimum of High School Diploma Required
• Certificate and/or bachelor's degree in technology preferred
• 1 to 2 years of IT/help desk experience is required
• Proficiency with Microsoft Office suite (including Excel, Word, and Outlook)