Information Technology Supervisor

Summary This classification is scheduled to receive a 5% COLA effective July 2027. This recruitment will be limited to the first 50 applicants. The recruitment will close upon receiving 50 applications. The current vacancies are in the Butte County Behavioral Health Department. The eligibility list created from this recruitment may be used to fill any current or future vacancies in ANY Butte County Department. THIS IS AN IN-PERSON POSITION LOCATED AT OUR OROVILLE AND CHICO, CALIFORNIA LOCATION(S). THIS IS NOT A REMOTE POSITION. Butte County Behavioral Health's Information Technology program is seeking a motivated and experienced IT professional who takes ownership of their work, leads with integrity, collaborates effectively, and is committed to delivering outstanding customer service and practical technology solutions. This supervisory role offers the opportunity to lead a talented team while supporting a diverse range of technologies, systems, and services essential to the department's operations. The IT Supervisor will play a key role in planning, coordinating, and overseeing technology services, infrastructure, projects, and day-to-day support. The successful candidate will have opportunities to apply their technical expertise, develop staff, improve processes, evaluate technology solutions, and work collaboratively with department and County partners to address challenges and advance strategic initiatives. If you enjoy leading people, solving complex problems, and using technology to make a meaningful difference in the delivery of behavioral health services, we invite you to apply. Note: A training and experience evaluation may be utilized to determine an applicant's ranking among qualified candidates. Based upon information provided in this application including responses to supplemental questions, an applicant's education, training and experience (full-time equivalent) may be evaluated. Applicants should provide thoughtful and thorough responses to supplemental questions as they play an important role in this recruitment process. All qualifying work experience that is described or included in responses to supplemental questions MUST also be included and detailed in the "Work Experience" section of this application. "See Resume" is not an acceptable response for any supplemental question. FLSA: Exempt DEFINITION Under general direction, plans, supervises, organizes, coordinates, and reviews the work of staff responsible for the planning, design, configuration, and maintenance of information technology infrastructure, systems, and services; areas of responsibility include the installation, maintenance, and upgrade of technology infrastructure and systems such as hardware, software, telecommunications, and servers, and the design, maintenance, modification, customization of, and training on software applications; implements information technology priorities, goals, and objectives; monitors and evaluates service delivery model and recommends changes; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED Receives general direction from assigned supervisory or management personnel. Exercises direct supervision over professional and technical staff.

CLASS CHARACTERISTICS This is a full supervisory-level class in the Information Technology series that exercises independent judgement on diverse and specialized information technology systems with accountability and ongoing decision-making responsibilities associated with the work. Incumbents are responsible for planning, organizing, supervising, reviewing, and evaluating the work of assigned staff and for organizing and overseeing day-to-day information technology support services within the assigned area and are responsible for providing professional level support to management in a variety of areas. Performance of the work requires the use of independence, initiative, and discretion within established guidelines.

Essential Job Functions EXAMPLES OF TYPICAL JOB FUNCTIONS Typical functions may include any of the following tasks, knowledge, abilities, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks.

• Plans, organizes, assigns, supervises, and reviews the work of staff responsible for the installation, management, configuration, maintenance, and repair of an assigned area of information technology infrastructure and systems, including a diverse range of computers, server hardware and software, communication systems, and peripheral equipment.
• Participates in the development and implementation of information systems goals, objectives, and priorities; monitors work activities to ensure compliance with countywide information technology policies and procedures; makes recommendations for changes and improvements to existing standards and procedures.
• Participates in the selection of, trains, motivates, and evaluates assigned staff; recommends and enrolls staff in upcoming training courses; works with employees to correct deficiencies; recommends discipline to assigned supervisor.
• Participates in the preparation and administration of assigned program and project budgets; submits budget recommendations; researches and procures software, hardware, and related equipment; provides input to request for proposal scope of work and service level agreements; monitors expenditures; and coordinates the resolution of vendor problems.
• Continuously monitors and evaluates the efficiency and effectiveness of service delivery methods and procedures; assesses and monitors the distribution of work, support systems, and internal reporting relationships; identifies and recommends opportunities for improvement; implements approved changes.
• Supervises and participates in the planning, coordination, installation, design, implementation, testing, and maintenance of databases, directories, and applications; administers the activation and deactivation of accounts across various department directories, databases, and security groups.
• Supervises and performs difficult or complex technical support in the installation, configuration, maintenance, and upgrade of computers, mobile devices, radio and communication systems and equipment, server infrastructure, network hardware, software, peripherals, and related equipment.
• Ensures the functionality, operational stability, and security of network, server, and data storage systems.
• Reviews and approves systems development and enhancement plans; researches and analyzes recommended technology solutions, either through an in-house build, or through modification of a third-party product; makes recommendations and prepares reports.
• Develops, implements, and monitors the testing process to ensure information systems perform in accordance with design specifications and is consistent with department user needs; determines and implements appropriate testing environment parameters; reviews results and prepares modifications as needed.
• Serves as project manager for assigned projects, including overseeing project progress and reporting, assigning and delegating assignments to assigned staff, gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
• Works collaboratively with department and County information technology staff to evaluate the impact of County, state, and federal regulations on department information systems and develops systems and/or procedural modifications to ensure compliance with regulations.
• Gathers and analyzes system performance metrics and data; develops reports and recommendations for changes and improvements to ensure efficient and quality service delivery.
• Enforces County-wide access, control, and security policies and procedures and reviews permissions for department staff on a regular basis.
• Receives and responds to issues with respect to information systems performance or reliability; investigates, diagnoses, and isolates problems; takes appropriate action by either resolving the issues, referring to Information Technology Department staff, or contacting a third-party vendor; provides clients with status updates on actions taken, cost impact, and timeline for resolution.
• Writes and maintains comprehensive technical documentation including workflow diagrams, design specifications, and department procedures for the utilization of specific technology.
• Attends and participates in professional group meetings; stays abreast of new trends and innovations in the field of information technology.
• Performs related duties as assigned.

Minimum Qualifications Knowledge of:

• Principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
• Principles and practices of leadership.
• Technology systems, applications, and infrastructure.
• Operational relationships between applications development, database management, and components of technology infrastructure such as server and network systems.
• Integrated information technology infrastructure and systems, including computer, network, server, and communication systems, hardware, software, and peripheral equipment.
• Procedures necessary to maintain the integrity and security of data and systems.
• Principles and practices of project management.
• Principles and practices of developing and maintaining technical documentation, files, and records.
• Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability To

• Select and supervise staff, provide training and development opportunities, ensure work is performed effectively, and evaluate performance in an objective and positive manner.
• Assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
• Analyze, evaluate, and work with County staff, vendors, and others to recommend, design, develop, and implement new, enhanced, or modified information systems and infrastructure.
• Monitor systems operational effectiveness, reliability, and security vulnerability, and respond accordingly.
• Integrate information systems needs with County-wide established information technology systems, infrastructure, and policies, procedures, and standards.
• Recommend, design, develop, and implement new, enhanced, or modified information technology systems.
• Prepare clear and concise technical documentation, information technology procedures, staff reports, and other written materials.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education And Experience Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be: Bachelor’s degree from an accredited college or university with major coursework in information technology management, computer science, public or business administration, or a related field; and

Five (5) years of increasingly responsible experience providing technical support in the installation, maintenance, and repair of information technology infrastructure and systems and/or database management and applications analysis, design, and development, including two (2) years of lead or project management experience.

Certifications And Licenses

• Must possess a valid US driver’s license upon date of application. Must obtain California driver’s license following hire date per California DMV regulations.

Environmental Factors and Conditions/Physical Requirements

PHYSICAL DEMANDS

• Mobility to work in a standard office and use standard office equipment, including a computer; primarily a sedentary office classification although standing in and walking between work areas may be required; occasionally bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information; ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.
• Vision to read printed materials and a computer screen.
• Hearing and speech to communicate in person and over the telephone.
• Finger dexterity needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

WORKING CONDITIONS

• Office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.
• Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

EQUIPMENT AND TOOLS UTILIZED

• Equipment utilized includes personal computer and standard office equipment.

Disaster Service Worker All Butte County employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker related training as assigned, and to return to work as ordered in the event of an emergency.

Teamsters-Mid Management Benefits Summary THESE BENEFITS DO NOT APPLY TO EXTRA HELP EMPLOYEES Salary Step Increases The beginning salary and the top of the salary range are usually shown on the job announcement. Upon satisfactory service, salary increases of approximately 5% may be given annually until the top of the salary range has been attained.

Longevity Pay: 2.5% at 10 years, 2.5% at 15 years, 2.5% at 20 years, for a total 7.5% after 20 years of service.

Cell Phone Allowance County issued cell phone or $70/month allowance with appointing authority approval.

Uniform Allowance $14.00-$21.00/mo. For eligible classifications only. Varies by classification.

Public Safety Dispatcher Pay Employees that possess an Intermediate POST Dispatcher Certificate will receive an additional 3.5% of base pay, 4.5% for Advanced POST Dispatcher Certificate, and 2.5% for Supervisory POST Dispatcher Certificate.

Boot Allowance Members of this Unit shall be eligible for a work boot/footwear reimbursement up to $275.00 annually. For eligible classifications only. This reimbursement shall be for the purchase, maintenance and/or repair of safety boots/shoes authorized by the Department Head.

Holidays 13 paid holidays per year.

Vacation 0-4.99 years: 15 days/yr.; 5-9.99 years: 20 days/yr.; 10-19.99 years: 25 days/yr.; 20+ years: 27 days/yr.

Administrative Leave 7 days per year for FLSA Exempt employees.

Sick Leave 96 hours of sick leave are earned each year with no maximum accrual.

Bereavement Leave Maximum of 40 hours for each occurrence in the immediate family.

Health Plan Including Dental Insurance And Vision Insurance Coverage under the Butte County Health Plan is for employees and their eligible dependents. Depending upon the plan selected by the employee, the County contributes a substantial amount of the total cost of the complete health package, which consists of medical, vision, and dental insurance. Currently, the amount the County contributes toward family coverage is $ 1,438.42 per month. For those employees who have health coverage from other sources, and who elect to not participate in the Butte County Health Plan, the County offers a monthly taxable Cash-Back allowance. The current of the taxable Cash-Back allowance is $550.00 per month (prorated for less than fulltime employees).

Teamsters-Mid Management Medical Insurance Plans and Rates Life Insurance The County provides $25,000 in life insurance with additional coverage available at a minimal cost.

Retirement The County is in the Public Employees' Retirement System (CalPERS) coordinated with Social Security.

"Classic Members"- 2% @ 55 . Final compensation based on Single Highest Year. Employee responsible for full 7% employee share effective 1/1/2013.

"New Members" to PERS- 2% @ 62. Final compensation based on Highest Three-Year Average. Employee responsible for one half (1/2) the normal cost of the CalPERS Pension.

"New Member" is defined by law (PEPRA) as an " 1) individual who has never been a member of any public retirement system prior to 1/1/2013 or 2) An individual who becomes a member of a public retirement system for the first time on or after January 1, 2013, and who was previously a member of a public retirement system, but who was not subject to reciprocity. or 3) An individual who was an active member in a public retirement system and who, after a break in service of more than six months, returned to active membership in that system with a new employer

Deferred Compensation The County offers a 457 Deferred Compensation program. Deposits into this plan are strictly voluntary and are made through a payroll deduction on a tax-deferred basis. The County does not make contributions to the employees' Deferred Compensation accounts.

Disability Insurance For short-term disability, the County participates in California State Disability Insurance (SDI) fund. County employees are also covered by an employee-paid long-term disability program. The long-term disability insurance benefit is 60% of the disabled employee's biweekly wage.

Flexible Spending Program County employees can elect to participate in a Flexible Spending Program. This program allows employees to use pre-tax dollars to pay for certain health care and/or dependent care expenses. In addition, employees can choose to have their portion of the monthly Health Plan premium withheld from their checks on a pre-tax basis as well. Generally, employees who participate in the Flexible Spending Program have less taxes withheld for their payroll checks than if they had elected not to do so.

Tuition Reimbursement Up to $500/year.

Employee Assistance Program (EAP) The County of Butte provides an Employee Assistance Program (EAP) for employees and their eligible dependents. The EAP offers confidential, professional counseling services.

Refer to specific labor agreements (BCEA-General) for additional benefit information.

BUTTE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Any information on this page or links is subject to change without notice. Butte County Human Resources Department 3 County Center Drive, Oroville, CA 95965

(530) 552.3552

Comments, please email: [email protected]

01

This is a required IN-PERSON position (not remote) located at our Oroville and/or Chico California location(s). Are you able to work in-person at these locations?

• Yes
• No

02

Any combination of training, experience and educational degrees that would provide the required knowledge, skills, and abilities is qualifying. Substitutions will be made on a year for year basis. A typical way to obtain the required qualifications would be: Bachelor's degree from an accredited college or university with major coursework in information technology management, computer science, public or business administration, or a related field; and Five (5) years of increasingly responsible experience providing technical support in the installation, maintenance, and repair of information technology infrastructure and systems and/or database management and applications analysis, design, and development, including two (2) years of lead or project management experience. *Please explain how you meet the minimum qualifications listed. In your explanation, please include reference to work experience detailed in this application.

03

Your responses to the following questions and any information in your application may be used to make a better assessment of your qualifications. This questionnaire may be used to rate your qualifications and to determine your ranking on the eligible list. Thus, it is to your advantage to be as clear and thorough as possible when completing the supplemental questions. Has you work experience included any of the following? Select all that apply.

• designs and develops custom code
• utilize various programming languages
• deploys and enforces software policy restrictions to end point devices.
• analyzes, streamlines, and documents business processes
• installs, maintains, and modifies departmental software application(s)
• maintains security control of information systems
• designs and maintains database infrastructure
• organizes and converts data into relational tables
• preparing access and control policies and procedures
• assists and provides training to staff
• research and stays current on new trends and innovative solutions
• Structured Query Language (SQL)
• analyzes web systems and organizes web structure
• performs various levels of social media integration
• troubleshoots web design and site development
• communicate complex technology issues clearly to non-technical parties
• none of the above

04

What answer accurately reflects the number of years' experience of increasingly responsible experience providing technical support in the installation, maintenance, and repair of information technology infrastructure and systems and/or database management and applications analysis, design, and development? *One year equals 2,080 hours.

• Less than 2 years
• 3-4 years
• 4-5 years
• 5-6 years
• 6-7 years
• 7-8 years
• More than 8 years

05

What answer accurately reflects the number of years' experience of lead or project management experience? *One year equals 2,080 hours.

• Less than one year
• 1-2 years
• 2-3 years
• 3-4 years
• 4-5 years
• 5-6 years
• More than 6 years

06

Summarize your work experience and level of responsibility related to your answer in Supplemental Question #4.

07

Describe your educational achievements and any industry certifications received.

08

What is your highest level of education?

• High school diploma or GED equivalent
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree or higher
• None of the above

09

Describe one significant information technology project for which you served as the lead or project manager.

10

Describe a situation in which you supervised an employee whose performance did not meet expectations.

11

Provide an example of an IT service, process, procedure, or workflow that you evaluated and improved.

12

Describe a time when you had a significant disagreement or conflict with a coworker, supervisor, subordinate, customer, or other stakeholder.

13

How did you discover this job opportunity?

• Butte County Website
• Butte County Human Resources Social Media
• CareersInGovernment.com
• County Employee
• Craigslist.com
• Facebook
• Instagram
• Friend or Relative (word of mouth)
• GovernmentJobs.com
• Handshake
• Indeed.com
• Job Fair
• Job Interest Card - GovernmentJobs.com
• Linkedin
• Newspaper - Paper or Online
• Departmental Email
• Radio
• Magazine
• Billboard
• Other
• Required Question