Information Technology Support Analyst

We're hiring on behalf of a Haystack partner!

The Role

• Provide comprehensive IT support for end-user devices, business applications, and user access within a fast-paced manufacturing environment.

• Manage the full lifecycle of hardware and software, including installation, configuration, maintenance, and troubleshooting for both on-site and remote users.

• Lead employee onboarding and offboarding processes, ensuring secure provisioning and access management.

• Maintain accurate documentation for IT assets, standard operating procedures, and audit readiness.

• Collaborate with cross-functional teams to support infrastructure tasks, database activities, and automation initiatives.

What You'll Need

• 2+ years of experience in an IT help desk or technical support role, ideally within a manufacturing or regulated industry.

• Proficiency with Windows OS, Microsoft 365, Active Directory, and endpoint management tools.

• Strong analytical and troubleshooting skills with the ability to communicate technical concepts to non-technical users.

• Must be a U.S. Person as defined by U.S. export control laws to comply with regulatory requirements.

What's On Offer

• Annual salary of $75,000 – $125,000, plus bonus eligibility.

• Comprehensive benefits package including medical, dental, vision, and 401(k) with company match.

• Paid time off, holidays, and company-paid life insurance.

• Opportunities for professional development in a collaborative, innovative environment.

Apply via Haystack today!