Information Technology Support Analyst- German Speaking

Language Requirements

• German: Native / Fluent
• English: Fluent

Key Responsibilities

• Provide first-line IT support through the Service Desk.
• Handle and resolve user incidents and service requests.
• Log, classify, and update tickets in ServiceNow .
• Troubleshoot technical issues and provide appropriate solutions.
• Monitor ticket queues and ensure SLA targets are met.
• Escalate or route issues to the relevant support teams.
• Coordinate with other teams to resolve incidents efficiently.
• Maintain clear communication with users throughout the resolution process.
• Ensure accurate documentation of incidents and service requests.

Required Skills

• Previous experience in an IT Service Desk / IT Helpdesk role.
• Hands-on experience with ServiceNow .
• Strong troubleshooting and analytical skills.
• Excellent customer service and communication skills.
• Ability to explain technical issues clearly to end users.
• Good understanding of IT Service Desk processes and SLAs.
• Ability to manage multiple tickets and prioritize workload.
• Strong teamwork and problem-solving skills.

Location: Chester, UK

Contract: 6 Months (Possibility of extension)

Rate: £160-180/day (Inside IR35)

Work Model: Hybrid – 50% Office / 50% Remote

Working Pattern

• Week 1: 2 days onsite
• Week 2: 3 days onsite
• This pattern will continue throughout the contract.
• Shift starts at 7:00 AM BST .

Language Requirements

• German: Native / Fluent
• English: Fluent