Information Technology Support Engineer

We are currently looking for a Network Engineer (L1 / L2) professional to join our team in an on-site support role.

📍 Work Mode : On-Site

📅 Employment Type : B2B/ Freelance Contract

📌 Location : Majadahonda, Spain

💼 Job Responsibilities:

• Provide Level 1/Level 2 support for network infrastructure and connectivity issues

• Monitor and maintain LAN/WAN network performance

• Configure and troubleshoot routers, switches, and firewalls

• Diagnose network issues related to IP, DNS, DHCP, and VPN

• Assist in network installations, upgrades, and patching activities

• Ensure network security and follow best practices

• Support end-users with connectivity and access-related issues

• Maintain network documentation and update configurations

• Log, track, and resolve incidents through the ticketing system

• Escalate complex network issues to senior engineers/vendors

• Ensure timely resolution as per SLA requirements

🛠️ Required Skills & Experience:

• 1–3 years of experience in Network Support / Network Engineering

• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs)

• Hands-on experience with routers, switches, and firewalls (Cisco, Juniper, etc.)

• Basic knowledge of network security principles

• Experience with VPN and remote access technologies

• Familiarity with monitoring tools and ticketing systems

• Relevant certifications (CCNA or equivalent) are a plus

• Strong troubleshooting and analytical skills

• Good communication and customer-handling skills

• Ability to work independently in an on-site environment