Information Technology Support Engineer

About the Role

We are looking for an experienced IT Support Engineer to join our team in a site-based role. The successful candidate will be responsible for providing day-to-day IT support to project staff and ensuring the smooth operation of IT systems, hardware, software, and network connectivity at the construction site.

Key Responsibilities

• Provide technical support to site employees and project teams.
• Install, configure, maintain, and troubleshoot computers, laptops, printers, and other IT equipment.
• Troubleshoot LAN, Wi-Fi, internet, and network connectivity issues.
• Support Windows, Microsoft Office 365, email, and other business applications.
• Set up computers, user accounts, and IT equipment for new employees.
• Maintain IT asset and equipment records at the project site.
• Coordinate with Head Office IT and external vendors for technical issues.
• Provide support for CCTV, access control, attendance systems, and other site IT systems where required.
• Maintain IT security, antivirus, backups, and access controls.
• Record and follow up on IT incidents and service requests.
• Ensure all site IT equipment and systems are properly maintained and operational.

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, or a related field.
• Minimum 5 years of experience in IT support or a similar position.
• Previous experience in a construction, contracting, engineering, or site environment is preferred.
• Strong knowledge of Windows, Microsoft Office/Office 365, hardware, networking, and troubleshooting.
• Good communication and problem-solving skills.
• Ability to work independently in a fast-paced site environment.
• UAE experience is must