Information Technology Support Engineer

IT Support Engineer

Location: South Lincolnshire / East Midlands – fully office-based, multi-site

Salary: £30,000–£40,000+, depending on experience

Hours: Monday–Friday, 9:00am–5:15pm

Travel: Regular regional travel required

We’re looking for an IT Support Engineer to join an established in-house technology team within a successful professional services organisation.

This is a hands-on 1st/2nd line support role , supporting users across a multi-site environment. You’ll take ownership of day-to-day technical issues while gaining exposure to infrastructure, networking, security and wider technology projects.

The role will have a primary base in the South Lincolnshire/East Midlands region , with regular travel to other regional offices.

What you’ll be doing

• Managing and resolving 1st/2nd line support tickets
• Supporting Microsoft 365, Windows, Outlook and Teams
• Active Directory and user/account administration
• Troubleshooting hardware, software, connectivity and access issues
• Setting up laptops, PCs, workstations, peripherals and new starters
• Providing remote and on-site support across regional offices
• Assisting with device management, patching, upgrades and technology rollouts
• Maintaining accurate ticket and asset records

Essential experience

You should have practical experience within an IT Support, Service Desk, Helpdesk or 1st/2nd Line Support environment, including:

• Microsoft 365 / Office 365
• Windows desktop support
• Active Directory
• Hardware and device setup
• User/account administration
• Helpdesk or ticketing systems
• Strong troubleshooting and problem-solving skills
• Confident communication with users of different technical abilities

Knowledge of Intune, Azure, Exchange Online, Group Policy, Windows Server, Hyper-V or networking would be advantageous but isn’t essential.

A degree and previous professional services experience are not required . We’re more interested in strong hands-on IT skills, a willingness to learn and someone who takes ownership of problems through to resolution.

Important

This is a fully office-based, multi-site role . A full UK driving licence, your own vehicle and business-use insurance are essential due to regular travel between regional offices.

This is a strong opportunity for someone with solid IT support experience who wants to broaden their technical skills and progress beyond a traditional service desk role .

IT Support Engineer

Location: South Lincolnshire / East Midlands – fully office-based, multi-site

Salary: £30,000–£40,000+, depending on experience

Hours: Monday–Friday, 9:00am–5:15pm

Travel: Regular regional travel required