Information Technology Support Engineer

We’re recruiting an IT Support Analyst to join an established internal IT team. This is a varied, user-facing role supporting colleagues with day-to-day technical issues, service requests and device setup across multiple sites.

You’ll be the first point of contact for IT support, taking ownership of tickets from initial diagnosis through to resolution or escalation. It’s a good opportunity for someone with service desk experience who enjoys troubleshooting, helping users and developing their technical skills.

What you’ll be doing

• Responding to IT incidents and service requests by phone, email and through the ticketing system
• Troubleshooting Windows devices, Microsoft 365 applications, email and common software issues
• Managing user accounts and permissions in Active Directory and Microsoft 365
• Configuring and deploying laptops, desktops, mobile devices and printers
• Installing software and supporting device updates
• Keeping tickets and technical documentation accurate and up to date
• Spotting recurring issues and working with the wider IT team on lasting fixes
• Providing occasional on-site support at other locations

What we’re looking for

• Experience in a service desk, desktop support or IT support role
• Good working knowledge of Windows and Microsoft 365
• Exposure to Active Directory user administration
• Confidence troubleshooting hardware, software and access issues
• Familiarity with a ticketing system
• Clear communication skills and a helpful approach to supporting users

If you’re looking for a hands-on IT support role where you can build your experience across a broad technology environment, get in touch to find out more.