Information Technology Support Engineer

Location: London / Multiple Client Sites

Job Type: Permanent

Sector: Data Centres / IT Infrastructure / Managed Services

Salary: £41,000-£43,000

TGS International Group is supporting a leading technology and infrastructure services organisation in the appointment of an experienced Managed Services Cover Engineer .

This is a varied, hands-on role providing planned holiday and sickness cover across multiple prestigious client environments. The successful candidate will support Data Centre Operations, MAC activities, Customer Logistics and Desktop Support , ensuring high service standards are maintained across business-critical environments.

Due to the nature of the role, flexibility is essential. Working hours may vary between 07:00 and 22:00, Monday to Friday , depending on operational requirements.

The Role

Key responsibilities include:

• Delivering Data Centre support including installations, decommissions, moves and hardware refreshes .
• Rack, stack and patch servers, network equipment and associated infrastructure.
• Carrying out structured cabling installations, fault finding and cable tracing .
• Supporting MAC activities including device deployments, patching and desk moves.
• Providing desktop and end-user technology support.
• Supporting peripheral and workplace technology installations.
• Maintaining accurate asset, inventory and service records .
• Managing and updating tickets within service management systems.
• Carrying out technology room inspections, audits and housekeeping.
• Ensuring work is completed in line with SLAs, Health & Safety and Quality standards .
• Escalating incidents, risks and service issues where required.
• Supporting wider infrastructure and project activities when necessary.

What We’re Looking For

• Experience working within Data Centres, IT Infrastructure or Managed Services .
• Strong structured cabling installation, testing and fault-finding experience.
• Knowledge of copper and fibre cabling .
• Experience supporting enterprise IT hardware and infrastructure.
• Understanding of asset management and ticketing systems.
• Good Microsoft Office skills.
• Strong communication and stakeholder management skills.
• Ability to work independently across multiple client environments.
• A professional and customer-focused approach.
• Flexibility to travel between client sites and work varying hours when required.

This is a strong opportunity for an engineer looking for a varied position across multiple enterprise and data centre environments, combining hands-on infrastructure support with customer-facing service delivery.