Information Technology Support Engineer

IT Support Engineer – Contract - Outisde IR35 - Hybrid - 2 days in London

macOS | Google Workspace | Okta

*One stage interviews taking place this week

We’re looking for an experienced, hands-on IT Support Engineer to support a business during a period of organisational change and internal tooling migration.

Joining a small IT team, you’ll take ownership of day-to-day support, allowing senior colleagues to focus on the migration. The environment is predominantly Mac-based, so strong macOS and Google Workspace experience is particularly important.

Key responsibilities

• Take ownership of IT support tickets, resolving the majority independently and escalating when needed.
• Troubleshoot macOS devices and provide support across a smaller Windows estate.
• Administer and troubleshoot Google Workspace.
• Resolve user access and single sign-on issues through Okta.
• Respond to additional support issues arising from internal tooling migrations.
• Help address Cyber Essentials compliance gaps.

What we’re looking for

• Strong hands-on macOS support and troubleshooting experience.
• Solid Google Workspace administration experience, extending beyond basic account creation.
• Working knowledge of Okta and single sign-on.
• Experience handling 2nd line support issues with clear ownership and responsibility.
• Ability to get up to speed quickly, prioritise effectively and work with limited supervision.
• Some Windows support experience would be useful, although macOS is the priority.

Contract details

• Duration: 6 months
• Start: ideally within two weeks, ahead of migration activity beginning at the end of October.
• Working pattern: hybrid, with 2 days in London per week
• Interview: 1 stage

The initial focus is operational support during the migration, with the potential for additional migration responsibilities as requirements develop.

If this sounds of interest please apply with you latest CV