Information Technology Support Engineer

Location: Near Bishop's Stortford, Essex (applicants must drive due to location of office)

Working Pattern: 5 days per week in the office initially. Following successful completion of probation, this may reduce to 4 days on-site and 1 day from home, subject to performance and business needs.

Salary: £28,000 - £30,000 per annum + performance-based bonus

Start Date: ASAP

Company: A growing and highly respected IT Managed Service Provider that actively supports training, certification, and career progression.

Visa sponsorship is not available for this position. Applicants must have full right to work in the UK and live within a reasonable commuting distance of the office.

Company Overview

Juno People Solutions is exclusively partnering with a growing and well-established Managed Service Provider that delivers IT support, Microsoft 365 solutions, cloud services, cyber security, networking, and strategic technology consultancy to businesses throughout the UK.

The business has built an excellent reputation for customer service and long-term client relationships and is committed to investing in its people. Employees are encouraged to broaden their technical skillset, gain industry certifications, and progress within the business.

Role Overview

Are you currently working in a 1st Line Support, Helpdesk, Service Desk or IT Support role and ready for the next step?

Perhaps you've spent the last year or two resolving tickets, supporting Microsoft 365 users, building your troubleshooting skills and learning the fundamentals of IT support, but you're looking for a role that offers more exposure, responsibility and progression.

This opportunity would suit someone with at least 12 months of commercial IT support experience who wants to develop beyond traditional 1st Line support and gain experience across Microsoft 365, cloud technologies, cyber security, networking, projects, and customer-facing IT consultancy.

You'll join a friendly and experienced team where you'll be encouraged to take ownership of issues, learn from senior engineers, and continue developing both your technical and customer-facing skills.

Key Responsibilities

• Provide remote technical support to a diverse client base
• Troubleshoot and resolve issues across Microsoft 365, Windows environments, cloud platforms, networking and business applications
• Take ownership of tickets from initial investigation through to resolution
• Support user administration, onboarding, offboarding and Microsoft 365 management
• Assist with Microsoft Intune, Entra ID and endpoint management activities
• Work closely with senior engineers on projects, deployments and technology improvements
• Escalate complex issues where specialist support is required, while actively learning from the resolution process
• Maintain regular customer communication and provide timely updates
• Produce and maintain technical documentation and knowledge base articles
• Assist with on-site client visits when required
• Identify recurring issues and suggest service improvements
• Support cyber security initiatives and security best practices
• Contribute to a positive, collaborative and customer-focused service desk culture

Requirements

• At least 1 year of commercial IT support experience within a Helpdesk, Service Desk, IT Support or MSP environment
• Experience supporting Microsoft 365 users and environments
• Good understanding of Windows desktop operating systems
• Experience troubleshooting a range of end-user hardware and software issues
• Strong communication and customer service skills
• A genuine interest in technology and a desire to continue learning
• Ability to manage and prioritise multiple support requests
• Full UK driving licence and access to a vehicle

Desirable:

• Previous MSP experience
• Microsoft Intune experience
• Knowledge of Microsoft Entra ID
• Basic networking knowledge
• Experience with cyber security tools and best practices
• Backup and disaster recovery exposure
• PowerShell or automation experience
• Microsoft certifications or actively studying towards them

Benefits

• Quarterly performance/profit-sharing bonus scheme.
• Pension scheme.
• 30 days holiday including bank holidays, plus two personal days and additional time off during the Christmas closure period.
• In-house training and support towards Microsoft certifications.
• Hybrid working opportunities following probation (performance and experience dependant)
• Free on-site parking.
• Monthly team lunches and regular social events.
• Complimentary refreshments, breakfast items, and snacks.
• Friendly, supportive, and collaborative workplace culture.
• Genuine opportunities for progression as your skills develop.

Apply Now

If you have at least a year of IT support experience and are looking for a role that will help you move beyond traditional 1st Line support, develop your technical skillset, and accelerate your IT career within a supportive MSP environment, we'd love to hear from you.