Information Technology Support Intern

Student Opportunity: Information Technology Support Intern

Location: Clarksville, TN

Position Description & What You Will Gain

Premier Medical Group is seeking a motivated individual currently enrolled in a college level Information Technology related program to join our Information Technology Support Internship. This paid internship provides participants with meaningful, hands-on experience supporting the technology used by healthcare professionals and other staff in a Clarksville, TN based multispecialty medical group. Working alongside experienced technology professionals, you will develop practical technical skills, strengthen customer service abilities, and gain valuable experience in a collaborative enterprise IT environment.

Internship Details:

• Eligibility: This internship opportunity is intended for students in their Junior or Senior year or Master level study in an Information Technology related field.
• Job Type: Paid Internship
• Work Location: Premier Medical Group, Clarksville, TN
• Schedule: 10 - 20 hrs/week Monday - Friday business hours during the school year. 40 hrs/week during summers or school breaks.
• Supervision: Chief Information Technology Administrator

Essential Functions:

Under the guidance of the IT department, interns will:

• Provide supplemental work with I.T. Help Desk that includes responding to support needs via phone, in-person or remote. Diagnose and resolve technical hardware & software issues or handoff to other team members.
• Expect to participate in supporting a variety of enterprise IT systems as work opportunities occur that potentially include user account management, Google Workspace administration, computing device management, VOIP phone system, networked printers, security cameras, door access controls, server virtualization, network infrastructure, line of business applications, clinical device integrations and a variety of other network connected devices.
• Provide professional, customer-focused technical support to physicians & staff.
• Learn and utilize enterprise device management and support tools.
• Research technical issues and assist with identifying solutions.
• Participate in technology projects and special assignments as assigned.
• Demonstrate professionalism, teamwork, and a willingness to learn.

Qualifications:

Candidates should possess:

• Currently enrolled in a college-level program in Information Technology, Computer Science, or a related field.

• An interest in Information Technology, Computer Science, Networking, Cybersecurity, or a related field.

• Basic familiarity with Windows and/or Chrome OS operating systems.

• Strong customer service, communication, and interpersonal skills.

• Effective problem-solving abilities and an eagerness to learn new technologies.

• Ability to maintain strict confidentiality and comply with HIPAA, information security, and organizational privacy policies.

• Willingness to complete required HIPAA, security, and other compliance training.

• Understands the importance of protecting patient, employee, and organizational information.

What You'll Gain:

As an IT Support Intern, you will:

• Gain real-world experience supporting enterprise technology in a locally owned, multispecialty physician group.
• Develop technical troubleshooting, device deployment, and IT support skills.
• Learn professional workplace expectations and customer service best practices.
• Receive mentorship from experienced Information Technology professionals.
• Build practical experience that supports future employment and career advancement in Information Technology.

Physical Requirements:

• Ability to work independently when appropriate and seek assistance when needed.
• Ability to sit, stand, walk, and move throughout the workplace for extended periods of time.
• Ability to frequently use a computer, keyboard, mouse, telephone, and other technology equipment.
• Ability to bend, stoop, kneel, reach, and work in various positions while installing, troubleshooting, or maintaining technology equipment.
• Ability to lift, carry, and move technology equipment and supplies up to 30 pounds, with or without reasonable accommodation.
• Ability to safely handle and connect computer equipment, cables, and other technology devices.