Information Technology Support Manager

Company Description The Ummed Ahmedabad is Gujarat’s first 5-star luxury hotel, offering premium hospitality and personalized service to guests from across India and abroad. The hotel combines contemporary comfort with warm, traditional hospitality in a well-connected location in Ahmedabad. With a focus on excellence, The Ummed provides high-quality facilities, reliable services, and a refined environment for business and leisure travelers. Team members work in a professional, service-driven setting with opportunities to contribute to a renowned luxury brand.

Role Description The Information Technology Support Manager is a full-time, on-site role based at The Ummed Ahmedabad. This role oversees daily IT operations, ensuring all hotel technology systems—including networks, servers, property management systems, point-of-sale systems, and guest-facing technologies—run smoothly and securely. Responsibilities include managing technical support for staff, diagnosing and resolving hardware and software issues, coordinating with vendors and service providers, monitoring system performance, and maintaining IT documentation. The manager will also implement IT policies, support data security and backup procedures, plan upgrades, and train team members on technology tools to enhance efficiency and guest experience.

The end to end IT, Networking, Wireless, Telephony, Software suite and Hardware is undergoing a complete rehaul. The incumbent has a unique opportunity to be a part of this enriching experience of design to comissioning of this infra at par with global specs.

Qualifications

• Candidates should possess strong Information Technology and IT Operations skills, with experience managing hotel or hospitality IT environments preferred.
• Candidates should possess solid Technical Support and Troubleshooting skills to resolve user, network, and system issues efficiently.
• Candidates should possess IT Management skills, including team coordination, vendor management, and oversight of IT projects and upgrades.
• Candidates should possess knowledge of network infrastructure, system security, data backup and recovery, and common business software.
• Relevant bachelor’s degree in IT, Computer Science, or a related field; professional certifications (e.g., CompTIA, Microsoft, Cisco) are an advantage.
• Strong communication, documentation, and stakeholder management skills, with the ability to collaborate effectively with hotel leadership and staff.
• Experience in a hospitality or service-focused environment and familiarity with hotel systems (PMS, POS, Wi-Fi management) are highly beneficial.