Information Technology Support Officer

About QP

Inspired by creativity. Driven by purpose. Built on collaboration.

At QP, we design, engineer and manage the built environment with a deep commitment to quality, sustainability and innovation. Our holistic, multi-disciplinary approach ensures timely, accurate and integrated delivery across architecture, engineering, project management, archaeology and geomatics.

Working across countries and cultures, our teams collaborate to deliver iconic, meaningful and future-focused projects for a diverse international client base.

As our operations continue to expand, we are seeking an IT Support Officer to support our Malta and Egypt offices and ensure reliable, secure and efficient IT operations.

Role purpose

As IT Support Officer, you will provide first-line technical support to staff while taking ownership of day-to-day IT operations within our offices. You will maintain infrastructure, support Microsoft 365 environments, manage endpoints and coordinate closely with central IT to ensure alignment with governance, security and identity standards.

This role plays a critical part in reducing downtime, improving operational efficiency and supporting the scalability of our growing operations.

Key responsibilities

IT Operations & Infrastructure

• Provide first-line IT support to users across hardware, software and network issues.
• Manage and maintain local IT infrastructure including LAN, Wi-Fi, endpoints, firewalls and ISP coordination.
• Support Microsoft 365 administration, including Teams, SharePoint, Outlook and OneDrive.
• Assist with Entra ID (Azure AD) and Intune device lifecycle management.
• Coordinate with central IT on tenant management, identity governance and security standards.

Systems & Device Management

• Configure and deploy Windows 10/11 devices, manage user setup and device lifecycle.
• Support backup and disaster recovery processes in line with business continuity requirements.
• Maintain asset registers, documentation and local IT policies.

Projects & Office Setup

• Support greenfield office setups, including LAN/Wi-Fi configuration, endpoint deployment and M365 enablement.
• Coordinate with vendors and service providers to ensure reliable service delivery.
• Assist in rollouts, migrations and system improvements in collaboration with central IT.

What you bring

• 2–5+ years’ experience in IT operations or systems administration, ideally with site-level ownership.
• Strong experience with Windows 10/11, Microsoft 365, Entra ID (Azure AD) and Intune.
• Solid understanding of networking fundamentals (VLANs, routing, VPN, Wi-Fi, firewalls).
• Experience managing ISP/vendor relationships and SME-scale network environments.
• Strong troubleshooting and problem-solving ability with a structured approach.
• Customer-focused mindset with the ability to support users of varying technical proficiency.
• Ability to prioritise tasks and work independently with minimal supervision.

What we offer

• High-impact role in a fast-growing, international environment.
• Exposure to complex, high-profile projects and cross-disciplinary teams.
• Clear development pathway and the opportunity to shape planning standards at QP.
• Competitive package aligned to experience.

Location: Malta or Egypt