Information Technology Support Specialist

We’re looking for an experienced 1st / 2nd Line IT Support Technician to join our team in Paris , supporting users within a legal-sector environment .

⚠️ Previous experience working within the legal sector is essential

🔧 The Role

You’ll provide high-quality 1st and 2nd Line IT support to users, resolving a wide range of technical issues across hardware, software, applications and legal technology

Key responsibilities:

• Provide 1st and 2nd Line IT support to users within a legal environment
• Troubleshoot hardware, software, network and connectivity issues
• Provide support for iManage and other legal applications
• Support Microsoft 365, Windows, Outlook and Teams
• Troubleshoot document management and printing issues
• Manage and resolve IT tickets within agreed SLAs
• Set up and configure laptops, desktops and mobile devices
• Manage user accounts, permissions and access
• Provide support to senior stakeholders and VIP users when required
• Escalate complex technical issues to the appropriate teams
• Maintain accurate IT documentation and knowledge-base information
• Deliver a professional, customer-focused support service

👤 About You

Essential:

• Previous experience in a 1st/2nd Line IT Support role within the legal sector
• Strong knowledge of iManage or similar legal document management systems
• Good knowledge of Windows and Microsoft 365
• Experience supporting Outlook, Teams and other business-critical applications
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer-service skills
• Experience working in a professional services or law-firm environment
• Fluent French and English