Information Technology Support Specialist

About us:

Elsewedy Electric: Powering Progress, Empowering People

For over 80 years , Elsewedy Electr ic has been a leading manufacturer of electrical products and solutions, operating in 19 countries with over 18,000 employees. We offer a diverse range of products across wire & cable, electrical equipment, engineering & construction, digital solutions, and infrastructure investments.

Beyond our manufacturing prowess, we're passionate about creating a positive and empowering work environment for our team. We foster a culture of diversity, inclusion, and continuous learning, providing opportunities for professional development and career growth. Our commitment to employee well-being extends beyond compensation with initiatives promoting work-life balance and overall well-being.

Join us and be part of a company that's not just powering progress, but empowering people to build a brighter future.

This job opportunity is offered by Elsewedy Electric Graduate Development Program

The program is designed for Graduates with 0-2 years of experience. The program offers various job rotations, mentorships, coaching & trainings . 2025 & 2026 Graduates are welcomed to apply.

Key Responsibilities:

• Serve as the primary technical point of contact for clients, delivering timely and effective support.
• Diagnose and resolve technical issues using diagnostic tools, network utilities, and troubleshooting methodologies.
• Provide rapid solutions for device and equipment breakdowns to minimize operational downtime.
• Communicate progress updates and resolution status to customers in line with service level agreements.
• Assess and route incidents and service requests accurately within the case management process.
• Monitor, maintain, and support IT systems and network infrastructure to ensure security and reliability.
• Investigate and respond to system alerts, incidents, and technical issues proactively.
• Coordinate with internal teams, vendors, and third‑party providers to facilitate issue resolution.
• Escalate complex technical problems to specialized support teams or external vendors when required.
• Document troubleshooting activities, corrective actions, and case updates in the case management system.
• Ensure compliance with IT support procedures, documentation standards, and service management processes.

Requirements :

• Academic Qualifications: Bachelor’s degree in Information Technology, Business Administration, Business Informatics or any related field.
• Language Proficiency: Excellent command of English.
• Years of Experience: 0-2 Years of experience in the same field.
• Computer/Technical Skills: Microsoft Office.