Information Technology Support Specialist

We're looking for a hands-on IT Support Specialist to keep our offices, warehouses, and production lines running. You'll be the go-to person for users, devices, printers, and the systems our operations depend on. You'll work closely with maintenance, operations, and outside vendors.

What you'll do

• Run onboarding and offboarding: set up laptops, accounts, VPN access, and Acumatica users, and manage access removal and mailbox delegation.
• Manage IT inventory: asset tagging, laptop tiers, ordering equipment and supplies, organizing the IT closets, and recycling retired equipment.
• Administer SOTI MDM, including deployment, licensing, device profiles, and troubleshooting.
• Support COLOS labeling and OEE systems: set up machine connections, manage lines and devices at both sites, and coordinate with the vendor help desk.
• Set up and troubleshoot printers, including Zebra label printers, MFG labels in Acumatica, and toner monitoring.
• Troubleshoot warehouse Wi-Fi, coordinate with ISPs, and support heat mapping and backup connectivity projects.
• Maintain Active Directory and manage temporary users in SOTI and Alta Open.
• Support Acumatica by building dashboards, generic inquiries, and business events, and by resolving access issues.
• Maintain the work order automation, including routing failures and managing scanner and printer access.
• Maintain conference room tablets and displays.
• Provide day-to-day helpdesk support for staff.

What we're looking for

• 2+ years of IT support or helpdesk experience, ideally in manufacturing, warehouse, or distribution.
• Strong hardware, printer, and Wi-Fi troubleshooting skills.
• Experience with Active Directory and Microsoft 365 administration.
• A self-starter who is organized, documents their work, and can own tasks independently.
• Comfortable on warehouse floors and moving between our two locations.

Nice to have

• Experience with Acumatica or another ERP system.
• Experience with SOTI or another MDM platform.
• Experience with Zebra printers and COLOS.
• Basic scripting skills, such as Excel macros/VBA, PowerShell, or simple web code.
• A CompTIA A+ or Network+ certification.