Information Technology Support Specialist

About Us:

Ategrity Specialty Insurance Company specializes in property, casualty, management liability and professional liability insurance, with a strong emphasis on the excess and surplus (E&S) lines market, partnering with brokers and wholesale agents throughout the U.S. to provide insurance solutions for small and medium-sized enterprises (SMEs). Our aim is to establish ourselves as the premier E&S carrier, leveraging robust technical underwriting, intelligent operational efficiencies, sound risk management, dynamic claims team, and intensive specialization to excel in the marketplace.

Position: IT Support Specialist

Location: Phoenix, Arizona

Role Overview:

Ategrity is seeking a self-disciplined and highly motivated IT Support Specialist to join our team. The ideal candidate will possess strong technical skills and excellent problem-solving abilities. This role involves being the primary point of contact for all IT-related questions at the user level, addressing user needs promptly, and ensuring the optimal functioning of all systems. You will work 3 days in our Phoenix office and additional if needed. The remaining days will be remote.

You are expected to display good interpersonal skills as you will interact with clients from various departments and all executive levels. You are to listen to their technical needs, understand their problems and implement effective solutions.

Responsibilities:

• Work at the Phoenix office 3 days per week and additional as needed.
• Provide support to users and act as the first point of contact for problem resolution.
• Troubleshoot hardware, software, and network issues.
• Install and configure hardware and software components.
• Repair or replace damaged computer hardware.
• Establish good relationships with all clients and colleagues.
• Manage technical documentation.
• Create, add, and modify user accounts and services across various cloud platforms.
• Assist users over the phone, in-person, and remotely using multiple platforms.
• Administer Active Directory, Azure, SharePoint, Exchange, Office 365, EndPoints, email filters, backups, phone systems, mobile devices, and other IT-related software.
• Understand virtual desktop environments and remote desktop technology.
• Configure, deploy, and relocate desktops, laptops, printers, and other related devices.
• Participate in an on-call rotation for after-hours emergencies.

Preferred Experience

• Experience with Microsoft Windows Server Environment.
• Familiarity with the Microsoft Office 365 Cloud Environment.
• Knowledge of Mac OS.
• Experience with Exchange Server.
• Understanding of VoIP Phone Systems and SIP Trunks.
• Previous experience working for an insurance provider is a plus.

Benefits:

• Competitive salary commensurate with experience
• Comprehensive benefits package including medical, dental, and vision coverage
• 401(k) retirement savings plan with employer match
• Paid time off and company holidays
• Professional development opportunities and tuition reimbursement
• Collaborative and inclusive work environment with opportunities for career growth and advancement

If you are a seasoned IT Helpdesk Support professional looking to make an impact in a dynamic company, we want to hear from you. Apply today to join the Ategrity team!

Equal Opportunity Employer:

Ategrity Specialty Insurance Company is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.