Information Technology Support Specialist

The Opportunity

An exciting opportunity has arisen for a 1st Line IT Support Analyst to join a growing and expanding business.

Reporting directly to the Head of IT the successful candidate will provide day-to-day technical support to employees, helping to ensure IT systems run smoothly and efficiently.

This position would suit someone with approximately 12 months' experience in an IT support or service desk environment who is looking to develop their technical knowledge and progress their career.

Key Responsibilities

• Provide 1st line IT support to employees, resolving day-to-day technical queries and issues.
• Deliver reactive technical support, troubleshooting hardware, software and system-related problems.
• Assist with setting up new starters, including user accounts, equipment and system access.
• Support basic system analysis, identifying issues and opportunities for improvement.
• Escalate more complex technical issues to the Head of IT where necessary.
• Assist with general IT administration and the ongoing maintenance of internal systems.
• Work closely with colleagues across the business to ensure effective IT support.

Skills & Experience

• Approximately 1 year's experience in an IT support, helpdesk or service desk role. Will consider someone who wants to get into an IT support career.
• Good general understanding of IT systems, software and troubleshooting.
• Strong communication skills and a helpful, customer-focused approach.
• Excellent problem-solving skills and a willingness to learn.
• Organised, proactive and comfortable working in a busy environment.

Career Progression

This is an excellent opportunity for an ambitious individual looking to develop beyond 1st line support.

As the business continues to expand, the successful candidate will have the opportunity to progress into a broader Systems Support role, gaining exposure to back-end systems, infrastructure and wider IT functions.

Please note: Due to the hands-on nature of the position, the role requires five days per week in the office.