Information Technology Support Technician

Location: Torrance, CA | Hybrid

Pay: Starting at $38.00 per hour, plus bonus opportunities

Language requirement: Business-level Japanese and English

Bring your infrastructure skills to a role where you can solve real technical challenges for enterprise customers. We’re seeking a hands-on IT professional who enjoys working across servers, networks, virtualization, and Microsoft cloud services—and can support customers confidently in both Japanese and English.

Business-level Japanese is required for this position.

What You’ll Do

• Design, configure, maintain, and troubleshoot enterprise networks and Windows Server environments.
• Administer Active Directory, Group Policy, DNS, DHCP, virtualization platforms, and related infrastructure.
• Support Microsoft Azure, Entra ID, Intune, and Microsoft 365 environments.
• Provide remote and on-site technical support to enterprise customers in Japanese and English.
• Help deliver infrastructure migrations, upgrades, deployments, and implementation projects.
• Monitor systems for availability, performance, reliability, and security.
• Document network diagrams, configurations, procedures, and support processes.
• Coordinate with customers, vendors, cloud providers, and other IT teams to resolve issues and complete projects.
• Participate in an on-call rotation and provide occasional after-hours or weekend support for maintenance or critical incidents.

What You Bring

• Business-level Japanese communication skills.
• At least 3 years of systems engineering experience and 3 years of hands-on Azure experience .
• Experience supporting Windows Server and hybrid on-premises and Microsoft cloud environments.
• Experience with Microsoft Intune or other endpoint management tools.
• Knowledge of enterprise backup and disaster recovery solutions.
• PowerShell scripting skills.
• Experience supporting multi-site networks using Cisco, Meraki, FortiGate, or comparable technologies.
• Familiarity with SD-WAN, wireless networks, site-to-site VPNs, and remote-access VPNs.
• Ability to commute to Torrance for the hybrid schedule, or relocate before starting.

Benefits

The benefits package includes health, dental, vision, and life insurance; a 401(k) with matching; paid time off; an employee assistance program; an employee discount; a referral program; tuition reimbursement; and relocation assistance. A health savings account and retirement plan are also offered.

If you enjoy hands-on problem solving and want to work across both customer support and infrastructure projects, we’d like to hear from you.