Information Technology Support Technician

A new role for an IT Support Technician has arisen with a local data company.

You will form part of an integral part of the team, serving as the first point of contact for customer requests and issue resolution. Additionally, you will manage and escalate customer incidents as needed, striving to exceed expectations in a 24/7 shift-based environment.

Main Responsibilities:

• Diagnose and resolve hardware issues, deploy new systems, and reinstall operating systems as required.
• Address ad-hoc support requests, including liaising with co-location customers.
• Identify and troubleshoot basic hardware failures on servers, including replacing faulty components.
• Configure, troubleshoot, and replace network devices such as switches and firewalls.
• Set up data centre facilities, including rack installation, power setup, and cabling (Ethernet, fibre, console, remote power, and KVM).
• Use internal monitoring tools and a ticketing system to manage and resolve customer support requests efficiently.

This role would require candidates to work 12-hour shifts on a rotating roster: Day, Night, Rest, and Off Basis