Information Technology Support Technician

Voigue is a Melbourne-headquartered company that has provided offshore staffing and managed IT services to Australian businesses since 2017.

We're looking for a hands-on IT Support Technician to run our internal IT and support our managed IT clients.

Working Mode : Monday - Friday | Onsite

Office Location : Orion City, Dematagoda

Working Hours : Australian Working Hours

What you'll do

Helpdesk and end-user support: support a team of 50+ in the office, working from home and remotely, covering laptops, Microsoft 365, Teams, connectivity and peripherals. Handle onboarding and offboarding: device setup, accounts, equipment handover and access removal.

Microsoft 365 administration: users, licences, shared mailboxes, distribution groups, Exchange mail-flow rules, MFA and password policies.

Endpoint and security: manage NinjaOne RMM, ESET PROTECT and ActivTrak, and support our Huntress rollout. Drive our IT security uplift: USB and app-install restrictions, blocking external document sharing, credential rotation and 2FA on all subscriptions.

Network and connectivity: look after our Cisco router and switching and the site-to-site VPN tunnels to a key Australian client. Manage our ISP, including outages, migrations and latency or packet-loss troubleshooting. Support the upcoming Fortinet FortiGate 80F firewall rollout and maintain the server rack and room.

Telephony: manage our cloud PABX and VoIP users (extensions, Yomojo Cloud) and the HubSpot calling integration.

Managed IT clients: provide remote support to Australian client sites, including RMM and antivirus deployment, email and MFA issues, security incidents and monthly client IT reports.

Web and hosting: look after our websites and HR portal (Bluehost hosting, domains.lk), monitor backups and uptime, and liaise with external developers.

Assets and procurement: keep the IT asset register, source and quote laptops and peripherals, manage repairs and warranty claims, and track subscriptions and renewals.

Reporting: send a weekly IT report covering backups, RMM, ActivTrak, network health, issues raised and websites.

What you'll bring

• 2–4 years in IT support or systems administration, ideally at an MSP or in a multi-client environment
• Strong Microsoft 365 and Exchange Online admin skills
• Hands-on networking: routing, VPN/IPsec, firewalls (Cisco and/or Fortinet) and fault diagnosis with traceroute, MTR and similar tools
• Experience with RMM and endpoint security tools (NinjaOne, ESET or similar); PowerShell scripting is a plus
• Clear written English – you'll deal directly with Australian clients and vendors
• An ownership mindset: comfortable working independently, following vendors up until things are fixed, and documenting what you do
• Flexibility for occasional after-hours or weekend work during outages and planned changes

Nice to have

CCNA, Fortinet NSE or Microsoft 365 certification; VoIP/PABX experience; basic web hosting or WordPress knowledge.