Information Technology Technical Support

Context

The role sits within an IT team responsible for the day-to-day operation of workstations, servers and Microsoft services for a base of business users. The position is based in Eynatten and suits a junior or medior profile looking to strengthen their system administration skills.

Key responsibilities

• Handle first-level requests and incidents (tickets, phone, on site), resolving them or escalating to the next level.
• Administer accounts and groups in Active Directory: creation, changes, deactivation, password resets, access rights.
• Manage Microsoft 365 users and licences: Exchange Online mailboxes, Teams, OneDrive, SharePoint.
• Install, configure and maintain Windows workstations: deployment, updates, business applications, printers.
• Diagnose and fix hardware issues: desktops, laptops, peripherals, component replacement, coordination with suppliers for warranty cases.
• Prepare and set up equipment for new joiners (onboarding) and process returned equipment (offboarding).
• Carry out basic infrastructure checks: backups, disk space, service status.
• Document interventions, procedures and configurations in the designated tools.
• Apply security best practices day to day: access management, updates, user awareness.

Profile

Education and experience

• Bachelor’s degree in IT or an equivalent technical field.
• Junior or medior profile: prior experience in IT support or system administration is an asset.

Required technical skills

• Solid knowledge of Windows environments (workstation and basic Windows Server).
• Knowledge of Microsoft 365 and its basic administration.
• Hands-on experience with Active Directory (users, groups, basic GPOs).
• Confidence in hardware diagnostics and troubleshooting.

Nice to have

• Networking basics: TCP/IP, DNS, DHCP, Wi-Fi.
• Basic knowledge of Intune, Entra ID or a remote management tool.
• Experience with a ticketing tool.

Soft skills

• Service mindset and the ability to explain technical solutions in simple terms.
• Methodical and rigorous follow-up and documentation of interventions.
• Autonomy in the field and ability to prioritise requests.
• Team spirit and willingness to learn.

Languages

• French and German: fluent, spoken and written, required.
• Technical English: an asset.

Location and conditions

• Place of work: Eynatten (Belgium).