Infosys Hiring/C2H Sr. ITSM Developer-EC(Employee Center) Portal Build

Description:

Key Responsibilities

Employee Center Portal Development

• Design, develop, and maintain Employee Center (EC) Portal solutions.
• Customize portal pages, widgets, themes, and components to meet business requirements.
• Develop responsive and user-friendly interfaces for employees and end users.
• Enhance portal usability, accessibility, and performance.

Service Catalog & Self-Service Integration

• Integrate Employee Center with Service Catalog offerings.
• Configure catalog categories, request forms, and fulfillment workflows.
• Enable seamless access to IT, HR, Facilities, and other enterprise services.
• Improve service request experiences through personalized portal features.

Knowledge Management Integration

• Integrate knowledge bases and FAQs into the Employee Center.
• Implement intelligent search and knowledge recommendations.
• Develop self-help and guided assistance solutions.
• Ensure content governance and knowledge lifecycle management.

Workflow Automation

• Build and optimize workflows supporting employee requests.
• Configure notifications, approvals, task assignments, and escalations.
• Automate service request fulfillment processes.
• Support chatbot and virtual agent integration with the portal.

Portal Customization & UI Development

• Develop custom widgets, components, and UI enhancements.
• Apply branding standards and UX design principles.
• Optimize portal performance and responsiveness.
• Ensure compatibility across devices and browsers.

Integration & Development

• Develop integrations with:

• HR Systems

• Identity and Access Management Systems

• Collaboration Platforms

• Asset Management Systems

• Enterprise Applications

• Utilize REST/SOAP APIs, middleware, and integration frameworks.

• Support data migration and portal modernization initiatives.

Testing & Support

• Conduct unit, integration, and user acceptance testing.
• Troubleshoot portal-related issues and implement fixes.
• Support production deployments, upgrades, and platform releases.

Monitor portal performance and user adoption metrics. Description: