Infra Engineer

The Infrastructure Engineer will focus on supporting our on-premise and private cloud (single-tenant) customers. This role involves handling tasks of medium to low complexity, ensuring the smooth operation and maintenance of our infrastructure solutions. The ideal candidate will have a strong understanding of both cloud and on-premise environments, with expertise in key technologies such as Kubernetes, containerization, Terraform, Ansible, Linux, and customer troubleshooting.

On-Premise Infrastructure Maintenance

• Perform routine maintenance on virtual servers, operating systems, storage, networks, and other infrastructure hardware that supports Mekari Officeless.
• Implement patching and updates of operating systems, applications, and firmware according to schedules and security best practices.
• Manage and maintain backup and restore systems to ensure data recovery in the event of failure.
• Conduct basic capacity planning to anticipate future infrastructure resource needs.
• Create and maintain documentation related to infrastructure configuration, maintenance procedures, and troubleshooting.

Monitoring and Troubleshooting

• Monitor the performance and availability of on-premise infrastructure using available monitoring tools.
• Analyze system logs and performance metrics to identify potential problems or anomalies.
• Troubleshoot and resolve infrastructure issues effectively and efficiently to minimize downtime.
• Coordinate with other teams (e.g., application teams, support teams) in resolving issues involving infrastructure.
• Create incident reports and root cause analysis (RCA) for significant infrastructure issues.

Implementing Changes and Configuration

• Implement infrastructure configuration changes according to approved change requests.’
• Follow change management procedures to ensure changes are made in a safe and controlled manner.
• Install and configure new infrastructure software as needed.
• Perform testing after implementing changes to ensure system stability and performance.

On-Premise Infrastructure Security

• Implement and comply with corporate infrastructure security policies and procedures.
• Perform basic security configuration on servers, networks, and other hardware.
• Ensure access to on-premise infrastructure is properly managed.

Collaboration and Communication

• Communicate effectively with other teams and stakeholders regarding infrastructure status, issues, and scheduled maintenance.
• Provide infrastructure related technical support to internal teams as needed.