Infra Support Engineer

Infra Support Engineer

Location: Gurgaon
Experience: 2-4 years
Employment Type: Full-time
Immediate Joiners Preferred

Job Overview

We're looking for an Infra Support Engineer to manage and support the Windows-based application infrastructure, IIS servers, databases, deployments, monitoring and CI/CD activities that keep Nural's products running. You'll work closely with our development and application teams to maintain uptime, troubleshoot infrastructure issues fast, and keep deployments smooth and safe-a role with real ownership and a direct line of sight to the customers who depend on what you support.

Key Responsibilities

Infrastructure Application Support

• Manage and monitor Windows Servers and IIS application environments.
• Perform application deployments and support QA, staging, and production environments.
• Manage server/application configuration and environment-related changes.
• Perform server health checks and assist with infrastructure maintenance.

Monitoring Troubleshooting

• Monitor server CPU, memory, disk space, services, and application logs.
• Troubleshoot issues using Windows Event Viewer, IIS logs, application logs, and server monitoring tools.
• Investigate incidents and coordinate with development, database, network, and other technical teams for resolution.

CI/CD Deployments

• Manage and troubleshoot CI/CD pipelines and deployment processes.
• Work with developers to troubleshoot application and server-related issues.
• Maintain backup and deployment procedures and ensure safe deployment practices.

Database Support

• Perform basic SQL Server database troubleshooting and connectivity checks.
• Monitor and troubleshoot SQL Server Agent jobs and scheduled jobs.
• Support database connectivity issues using SSMS.

Network, DNS Security

• Manage and troubleshoot DNS and SSL/certificate-related issues.
• Work with Cloudflare and GoDaddy DNS configurations.
• Follow security, backup, access-control, and change-management procedures.

Documentation

• Maintain technical documentation, deployment procedures, and troubleshooting guides.

Preferred Skills

• Jenkins / Azure DevOps / GitHub Actions
• Docker
• AWS / Azure
• Terraform
• Kubernetes
• PowerShell scripting
• Monitoring and logging tools

Education

Bachelor's degree in Computer Science, Information Technology, or a related field preferred.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.