infra Tech Support Practitioner

THE WORK:

• Explore opportunities to build knowledge and support the group while engaging in problem solving discussions

• This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully

• Join us in this exciting journey and contribute to a dynamic and supportive atmosphere

• Ensure production systems are available and operating according to defined service level agreements

• Drive incident and outage resolution and maintain clear communication throughout the process

• Facilitate the restoration of service to the production environment efficiently and effectively

• Establish disaster recovery procedures to safeguard critical operations

• Maintain data retention practices to ensure compliance and reliability

  HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management

• It is advantageous to have prior experience in relevant related skills

• Bachelor's Degree in relevant field of studies

  BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in communication skills

• Beginner proficiency in problem solving

• Intermediate proficiency in customer service

• Beginner proficiency in time management

• Intermediate proficiency in analytical thinking