Infra Tech Support Practitioner - French

THE WORK:
Discover the opportunity to contribute actively and independently while becoming a subject matter expert- You will participate in team discussions and help provide solutions to work-related challenges

• This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment
• Join us and be part of a journey where your contributions truly matter
• Ensure production systems are available and operating according to defined Service Level Agreements
• Drive incident and outage resolution and maintain clear communication throughout the process
• Facilitate the restoration of service to the production environment efficiently and effectively
• Establish and maintain disaster recovery procedures to safeguard critical operations
• Maintain data retention practices in alignment with organizational policies and standards
• Advanced proficiency in French Language
• A minimum of 1 of experience in relevant related skills
• Bachelor''s Degree in relevant field of studies
• Beginner communication skills
• Intermediate analytical thinking
• Beginner customer service orientation
• Intermediate adaptability