Infrastructure and Backup Engineer (L4)

Essential Roles & Responsibilities

Infrastructure & Backup Engineering

• Design, implement, and support complex infrastructure solutions across on‑premises, private cloud, and Azure environments
• Design and operate enterprise‑grade backup, recovery, and data protection solutions, ensuring alignment with RPO/RTO requirements
• Lead planning, execution, and validation of backup, restore, and disaster recovery activities
• Ensure infrastructure and backup services are available, performant, and operating as designed

Senior Technical Leadership

• Act as senior technical escalation point for infrastructure and backup‑related incidents and changes
• Lead root cause analysis for major incidents and recovery failures
• Provide expert guidance and decision‑making during high‑risk changes and outages
• Mentor junior engineers and support skills development across the team

Customer Delivery & Engagement

• Act as a customer‑facing technical lead during complex implementations and migrations
• Support pre‑sales activities including solution design, validation, and technical assurance
• Provide confident, credible technical communication to senior customer stakeholders
• Ensure customer solutions are delivered to time, cost, quality, and regulatory expectations

Service Transition & Lifecycle Management

• Work closely with Project Management and Service Delivery teams to ensure smooth transition into live service
• Ensure infrastructure and backup services are fully documented, tested, and operationally ready
• Support lifecycle activities including upgrades, refreshes, and decommissioning
• Participate in on‑call rotations and support out‑of‑hours activities where required

Continuous Improvement & Product Development

• Identify and deliver improvements to infrastructure, backup platforms, tooling, and processes
• Support product and service development including vendor selection, testing, and operationalisation
• Maintain and improve documentation, runbooks, and knowledge artefacts

Financial Services & Regulatory Compliance

• Ensure infrastructure and backup services comply with financial services regulations and frameworks (e.g. FCA, PRA, DORA, ISO 27001, SOC)
• Design and operate solutions that support operational resilience, business continuity, and disaster recovery
• Maintain audit‑ready documentation, recovery evidence, and control records
• Support regulatory audits, customer assurance activities, and risk assessments
• Ensure data protection, encryption, access control, and segregation requirements are met

Governance & Reporting

• Maintain accurate technical documentation, diagrams, and recovery artefacts
• Contribute to service reporting, risk tracking, and improvement actions
• Support governance forums, service reviews, and technical design authorities
• Ensure backup and infrastructure metrics support compliance and assurance needs

Teams to Collaborate With

• Customer Experience & Managed Service

• Project Management Office

• Cloud, Platform & Security Teams

• Portfolio / Product Management

• Quality, Risk & Compliance

• Lead critical infrastructure and backup solutions

• Work on high-impact, mission-critical environments

Position Specifications

Behavioural Competencies - Organisational & Behavioural Fit

• Senior technical presence with confidence and gravitas
• Calm, methodical, and decisive under pressure
• Strong sense of ownership and accountability
• Proactive, improvement‑focused mindset
• Excellent communicator with technical and non‑technical audiences
• Willingness to lead from the front and mentor others

Critical Competencies - Technical Fit

Essential:

• Proven experience as a senior infrastructure engineer supporting mission‑critical environments
• Strong expertise in backup and recovery technologies, including enterprise backup platforms and recovery testing
• Experience designing and supporting infrastructure in private cloud and Azure environments
• Strong understanding of operational resilience, DR, and business continuity requirements
• Experience delivering complex infrastructure solutions for financial services or regulated customers
• Ability to analyse, design, implement, and support solutions to time, cost, and quality targets
• Excellent written and verbal communication skills, including customer‑facing engagement
• Relevant technical qualifications or equivalent experience (e.g. infrastructure, backup, cloud)
• Fluent written and spoken English is essential. The role requires the ability to produce audit‑ready documentation and communicate confidently with senior and executive‑level stakeholders

Desirable:

• Experience within a managed service provider (MSP) or regulated services environment
• Knowledge of backup platforms such as Veeam, Commvault, Rubrik, or similar
• Knowledge of Azure IaaS, private cloud platforms, and hybrid integration
• Experience with service transition and ITIL‑aligned delivery models
• Familiarity with PCI‑DSS and other financial services security standards
• Advanced technical certifications (e.g. Azure, backup vendor, infrastructure platforms)

A well-established international technology services company specialising in cloud, infrastructure, and managed services. It partners with enterprise clients, including regulated industries, delivering secure, resilient, and high-quality solution.

• Opportunity to lead critical infrastructure and data protection solutions for enterprise environments
• Work on complex, high-impact systems with strong focus on resilience and recovery
• Exposure to Azure, private cloud, and advanced backup technologies
• Senior role with technical ownership and customer interaction
• Strong career progression within a high-performance engineering environment