Infrastructure and Deskside Support Engineer L2

WE ARE HIRING AN INFRASTRUCTURE AND DESKTOP SUPPORT ENGINEER L2!

Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional service worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a dynamic and supportive environment where employees can grow, contribute, and make an impact.

At Excis, we believe in a people-first culture where individual achievements fuel team success. Join our international team and be part of a collaborative workplace where your technical skills and contributions are valued.

Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, upgrade, and replace IT systems and equipment.

• Monitor and maintain IT infrastructure, including servers, storage, and network devices.

• Troubleshoot network connectivity issues involving LAN, WAN, Wi-Fi, VPN, and internet services.

• Support Active Directory, DNS, DHCP, Group Policy, and file services.

• Manage incidents and service requests in accordance with agreed Service Level Agreements (SLAs).

• Document troubleshooting procedures, resolutions, and knowledge articles.

• Provide onsite and remote technical support to end users.

• Assist with infrastructure upgrades, migrations, deployments, backup procedures, and disaster recovery activities.

• Coordinate with internal IT teams, vendors, and service providers to ensure timely issue resolution.

Key Requirements:

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field.

• 3–5 years of experience in IT Desktop Support, Infrastructure Support, or Service Desk environments.

• Experience supporting enterprise IT environments, preferably across multiple locations.

• Knowledge of Windows 10/11 administration and basic Windows Server environments.

• Understanding of networking technologies, including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi.

• Experience troubleshooting desktops, laptops, printers, and peripheral devices.

• Familiarity with ITSM tools such as ServiceNow, Jira, ManageEngine, or similar platforms.

• Knowledge of remote support tools and infrastructure monitoring solutions.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent verbal and written communication skills.

• Ability to work independently and collaboratively within a team environment.

Why Join Us:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.