Infrastructure & Facilities (Admin) - Bangalore

Role & responsibilities

• Service Delivery: Oversee day to day soft services (housekeeping, security, pest control, pantry, reception, mailroom) to meet quality standards and contractual KPIs.
• Vendor & Staff Management: Supervise vendor teams and inhouse staff; manage rosters, training, onboarding, and performance monitoring. Handle quotations, purchase approvals, invoices, and payment coordination. Maintain vendor master data, purchase trackers, and service follow-ups. Prepare and present daily, weekly, and monthly admin reports, Track expenses, maintenance costs, and operational efficiency. Provide regular updates to management on admin issues, risks, and improvements
• Client & Customer Experience: Address complaints promptly, support client visits, manage meeting room coordination, and ensure a professional environment. Maintain accurate documentation and filing systems (physical and digital),
• SAP & Commercial Coordination: Purchase request preparation as per the budget and liaise with the commercial department to facilitate the release of Purchase Orders (POs).
• Inventory & Procurement: Track and maintain consumables (cleaning materials, pantry stock); coordinate replenishment with vendors and suppliers.
• Reporting & Compliance: Prepare MIS reports, Presentations, track SLAs, track expenses, process bills, and support audits by ensuring proper records and verify vendor invoices, ensure adherence to safety, hygiene, and statutory norms.
• Operational Excellence: Conduct site inspections, implement best practices, support budget management, and drive continuous improvements.