Infrastructure and Hardware Specialist

WHO ARE WE?

CONNECTING PEOPLE AND WORK

TrueBlue (NYSE: TBI) is a leading staffing, recruiting, and workforce management company. The company fills individual positions on demand, staffs entire facilities, and manages outsourced recruiting processes and staffing vendor programs for a wide variety of clients. The company's specialized workforce solutions meet clients' needs for a reliable, efficient workforce in a wide variety of industries including-- construction, energy, manufacturing, financial services, pharmaceuticals, transportation, aviation, and energy. TrueBlue assigns as many as 100,000 people to work each day, drawing from a database of hundreds of thousands of candidates, and places more than 250,000 people in permanent positions each year.

ROLE

This position provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Documents, tracks and monitors issues to ensure a timey resolution.

ESSENTIAL DUTIES & RESPONSIBILITIES

Provide technical assistance and support for incoming queries/calls and issues related to computer systems and software

Identify and diagnose issues and problems

Categorize and record reported queries and provide solutions

Support problem identification

Advise users on appropriate course of action

Monitor issues from start to resolution

Escalate, if needed, unresolved problems to a higher level of support

Provide essential online security advice and support

Managing one or more customer service

Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services

Receives and handles requests for service, following agreed procedures

Promptly allocates calls as appropriate

Logs incidents and service requests and maintains relevant records

Maintain technical documentation on Help Desk tickets, including tracking requests and documenting resolutions

Identifies and classifies incident types and service interruptions

Records incidents cataloging them by symptom and resolution

During change, acts systematically to respond today by day operational needs and react to them, avoiding 5 service disruptions and maintaining coherence to (SLA) and information security requirements

Type at least 45 WPM

Proficient in basic troubleshooting

Good grasp of Current Operating System functionality

Proficient with Microsoft products

SKILLS and QUALIFICATIONS:

Excellent Communication & Customer handling Skills

ITIL process knowledge

Well versed with Service Now ticketing tool

Willing to learn

Adhere to TB ITSD guidelines

Good hands-on Hardware Troubleshooting-Printers, phones, network, desktop setups, etc.

1 Years of experience in the similar role