Infrastructure & Operations Specialist - Leading Telecom

Our Client:

Our client is a leading telecom in HK.

Core Responsibilities

• Network Operations & Incident Control

  • Monitor, maintain, and safeguard dedicated private network infrastructure in a 24/7/365 SOC environment.
  • Execute incident, problem, and change management workflows following ITIL frameworks.
  • Perform initial system log reviews, incident triage, and root-cause analysis for performance degradation or security events.

• Level-1/Level-2 Technical Support & Escalations

  • Act as the primary point of contact for technical issues, escalating complex network anomalies to senior engineering staff or third-party providers.
  • Deliver end-to-end technical support for Customer Premises Equipment (CPE), including tracking usage, capacity metrics, and system throughput.
  • Address client inquiries regarding platform events, operational status, and resolution updates.

• Service Excellence & Performance Metrics

  • Track and manage Key Service Indicators (KSIs) to drive continuous service optimization and reliability.
  • Evaluate complaint patterns and execute corrective measures to maintain service quality standards.
  • Produce thorough end-of-shift reports with trend assessments to guarantee seamless shift handovers.

• Stakeholder & Client Relations

  • Maintain regular, professional communication with cross-functional internal units, external contractors, and key facility personnel.
  • Provide timely, client-centric support to uphold service satisfaction.

Required Qualifications & Experience

• Essential Criteria

  • Higher Diploma or Bachelor's Degree in Computer Engineering, Electronics, Information Technology, or a relevant discipline.
  • 3 to 5+ years of operational experience in network O&M, ideally within a NOC/SOC or telecommunications environment.
  • Practical hands-on experience with enterprise-grade IT infrastructure, cloud platforms, enterprise storage systems, and routing/switching architectures.
  • Prior operational experience within an airport setting is highly desirable.
  • Solid understanding of core networking fundamentals (TCP/IP, routing, switching, and wireless protocols).
  • Strong service orientation with a proven ability to perform effectively under high-pressure scenarios.
  • Fluency in written and spoken English and Chinese.
  • Fully open to working on a 24/7 rotating shift schedule, including overnight shifts, weekends, and public holidays.

• Preferred Qualifications

  • Active professional networking certifications (or equivalent industry credentials).
  • Prior exposure to private mobile networks, cellular architecture, or IoT ecosystems.
  • Strong analytical skills with a background in log analysis and technical reporting.

To apply online,  please click the Apply button below. For a confidential discussion about this role please contact us at 55939228.

Personal data collected will be used for recruitment purposes only.