Infrastructure / Cloud Platform Engineer – OpenShift & OpenStack

Job Title

Infrastructure / Cloud Platform Engineer – OpenShift & OpenStack

Location

Pune/Gurgaon

Role Summary

The Senior Infrastructure / Cloud Platform Engineer will be responsible for the deployment,

operations, and optimization of Red Hat OpenShift and OpenStack-based platforms, supporting

containerized and cloud-native workloads across private and hybrid cloud environments.

The role requires strong hands-on expertise in Kubernetes, Linux systems, and infrastructure

operations, alongside active coordination with hardware vendors (e.g., HPe, IBM) for platform

lifecycle management and hardware replacement activities.

This position plays a critical role in ensuring platform stability, scalability, security, and alignment

with Amdocs delivery and operational standards.

Key Responsibilities - Platform Engineering & Operations

∙Provide Day 2 support on customers Red Hat OpenShift clusters across non-production

and production environments.

∙Real-time monitoring and alerting of the managed environments will leverage the

customers’ existing toolsets and solutions. Ie. Pager Duty, NuRemedy, Cloud Health

∙Perform day-to-day administration of Kubernetes (K8s) clusters, including upgrades,

patching, scaling, and troubleshooting.

∙Follow customers National Change Management (NCM) process to schedule Change

Activities after consultation with customer

∙Lead hardware lifecycle management activities across NFVi infrastructure, including

system board replacements, DIMM swaps, disk replacements, and NIC upgrades within

controller and compute nodes.

∙Manage storage, compute, and network integrations used by cloud and container

platforms.

∙Monitor system health, performance metrics, and logs; proactively identify and

remediate issues.

∙Participate in root cause analysis (RCA) and drive preventive actions for recurring

incidents.

Vendor & Hardware Management

∙Act as a key technical liaison with hardware vendors such as HPe and IBM for:

∙Hardware troubleshooting and diagnostics

∙RMA and replacement coordination, firmware compatibility and upgrade planning

∙Coordinate with vendors, tenants and field technicians.

∙Ensure vendor SLAs are met and track hardware-related issues through closure.

∙Automation, DevOps & Continuous Improvement

∙Develop and maintain automation using tools such as Ansible, Kubernetes operators, or

shell scripting.

∙Support CI/CD and GitOps-based deployment models for platform services.

∙Contribute to standardization, documentation, and operational runbooks.

∙Drive continuous improvement initiatives to improve platform reliability, security, and

efficiency.

∙Support vulnerability remediation and security hardening in OpenShift, Kubernetes, and

OpenStack environments.

∙Follow Amdocs operational processes, incident management, and change management

standards.

Required Qualifications & Experience - Technical Skills (Mandatory)

∙Strong hands-on experience with Red Hat OpenShift (installation, operations, upgrades).

∙Solid experience with Kubernetes (K8s) concepts and administration.

∙Experience working with OpenStack (Nova, Neutron, Cinder, Glance, Keystone).

∙Strong Linux system administration experience (RHEL/CentOS).

∙Experience troubleshooting complex infrastructure and platform issues in production

environments.

Infrastructure & Vendor Exposure

∙Experience working with enterprise hardware platforms.

∙Prior experience liaising with vendors such as HPe, IBM, or equivalent for hardware

support and replacements.

∙Understanding of server, storage, and network dependencies in private cloud

environments.

Automation & Tools

∙Experience with automation and configuration management tools (e.g., Ansible).