Infrastructure Engineer 3

Charlotte, NC

Work Type: Contract

(Only W2)

Requested Skills Prioritize infrastructure, cloud, endpoint, or lab engineering backgrounds with strong customer-facing skills. This role is not primarily focused on software development, application support, CI/CD pipeline management, DevOps engineering, or SRE-focused work.

Partner with project teams and project managers to translate evaluation needs into appropriate lab requirements and service capabilities.

Provide guidance on lab offerings, supported platforms, technical constraints, and effective use of the lab environment.

Troubleshoot technical issues impacting project teams, including operating systems, endpoint platforms, cloud services, connectivity, proxy services, identity, compatibility, and platform integrations.

Administer and support Windows, macOS, Linux, iOS, Android, VMware, Hyper-V, Kubernetes, Microsoft Azure, and Google Cloud Platform environments used by lab customers.

Automate infrastructure provisioning, configuration, and operational tasks using PowerShell, Bash, Terraform, or similar tools where appropriate.

Create and maintain knowledge articles, technical procedures, operational documentation, and service standards.

Partner with senior infrastructure engineers on larger-scale platform enhancements, new offerings, lifecycle work, and service improvements.

Key Qualifications 5-7 years of experience in infrastructure engineering, cloud engineering, systems administration, lab engineering, or a related technical discipline.

Strong customer-facing skills with experience serving as a technical advisor to engineering, architecture, and project teams.

Experience supporting enterprise environments across on-premises, cloud, SaaS, and end-user computing platforms.

Hands-on experience supporting Windows, macOS, Linux, iOS, and Android platforms, plus broad knowledge of virtualization, compute, storage, networking, identity, and security technologies.

Experience with VMware, Hyper-V, Kubernetes, container-based technologies, Microsoft Azure, and Google Cloud Platform; multi-cloud experience preferred.

Strong troubleshooting, communication, documentation, problem-solving, organizational, and customer service skills.

Self-motivated team player with technical curiosity, adaptability, attention to detail, and a passion for learning emerging technologies.

Experience supporting innovation labs, proof-of-concept programs, sandbox environments, or pre-production testing platforms.

Experience supporting AI/ML platforms, emerging technologies, enterprise SaaS solutions, hybrid environments, or multi-cloud environments.

Experience supporting enterprise networking, identity, proxy, secure connectivity, access management, endpoint management, or infrastructure automation.

Experience evaluating, integrating, and operationally supporting new technologies with vendors, architects, infrastructure teams, and project teams.

Industry certifications related to cloud, infrastructure, virtualization, endpoint management, or security are a plus; hands-on experience is most important.