Infrastructure Engineer

We are looking for a customer-focused and technically proficient Infrastructure Engineer to join our IT operations team. The ideal candidate will be responsible for first-level technical support, managing system infrastructure, configuring end-user devices, maintaining network reliability, and ensuring rapid incident resolution while adhering to strict SLA guidelines.

Role Summary

• Job Title: Infrastructure Engineer
• Department: IT
• Location: Jaipur
• Total Positions: 1
• Experience Required: 1 – 3.5 Years
• CTC Range: Up to 6.5 LPA
• Employment Type: Full-Time
• Notice Period: Immediate Joiners Preferred

Key ResponsibilitiesEnd-User Support & System Administration

• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.
• Perform system health checks, preventive maintenance, and driver/OS updates (Windows 10/11).
• Configure user profiles, local security settings, and assist users with Microsoft Office applications.

Microsoft 365 & User Management

• Create, modify, and manage Microsoft 365 user accounts, licenses, shared mailboxes, and distribution groups.
• Support core M365 services including Exchange Online, Teams, OneDrive for Business, and SharePoint Online (Basic).
• Create and manage Active Directory / Microsoft Entra ID user accounts, permissions, password resets, and onboarding/offboarding processes.

Helpdesk & IT Incident Management

• Log, prioritize, and resolve support tickets using ITSM tools (e.g., ServiceNow, Freshservice, Jira, ManageEngine) within defined SLA timelines.
• Escalate complex or unresolved infrastructure issues to senior engineering teams with detailed troubleshooting notes.
• Maintain accurate knowledge base articles and IT documentation.

Basic Networking & Infrastructure Support

• Troubleshoot LAN, Wi-Fi, VPN, and general network connectivity issues.
• Verify TCP/IP configurations, DNS, DHCP, and gateway settings.
• Assist with network printer and shared drive setups.

Asset & System Maintenance

• Maintain accurate records of IT assets and inventory.
• Perform hardware upgrades (RAM, SSDs) and coordinate with vendors for warranty replacements.
• Deploy and support endpoint security and antivirus solutions.

Requirements & Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related technical field.
• Technical Skills:
• Operating Systems: Windows 10 & Windows 11.
• Cloud & Directory Services: Microsoft 365 Administration, Exchange Online, Active Directory, Microsoft Entra ID.
• Networking: Basic TCP/IP, DNS, DHCP, Wi-Fi configuration, VPN.
• Tools: Remote support software (AnyDesk, TeamViewer, Quick Assist) and ITSM ticketing systems.
• Soft Skills:
• Excellent verbal and written communication skills.
• Strong analytical troubleshooting and problem-solving abilities under SLA pressure.
• Ability to manage and prioritize multiple technical tasks efficiently.

Preferred Certifications (Optional)

• Microsoft 365 Fundamentals (MS-900)
• CompTIA A+ / CompTIA Network+

Pay: ₹500,000.00 - ₹650,000.00 per year

Work Location: In person