Infrastructure Engineer

Job Purpose

• Responsible for tire one IT helpdesk and infrastructure support for internal offices and malls, including configuration, troubleshooting, and daily operation. The candidate should proactively discuss with the end-user / business owner to improve operation efficiency and review the progress.
• Work with the business, internal IT team, and vendor to implement Corporate IT initiatives and related projects.

Key Responsibilities

• Handle computer and application user support. ensuring service level agreements (SLAs) are met and issues are resolved promptly.
• Responsible for the systems administration for maintaining and supporting infrastructure operations for end users, such as e-mail, endpoint, Wi-Fi, network, etc.
• Review and handle the systems log/issue log and provide an improvement plan.
• Perform system security updates to the IT infrastructure on vulnerability issues.
• Monitor system performance, conduct capacity planning, and perform event correlation.
• Prepare IT training material and conduct training.
• Assist supervisor with system automation on IT operations.
• Drive operational efficiency and service improvement by integrating AI-powered tools and analytics to streamline workflows, reduce manual effort, and support data-driven business decision-making and support business operation.
• Implement and leverage AI-assisted monitoring and security solutions (e.g., anomaly detection, predictive analytics) to proactively identify risks, optimize infrastructure performance, and enhance overall IT operational resilience.

Skills, Qualifications and Experience Requirements

• Diploma or above in Computer Science or related disciplines
• At least 5 years of working experience in IT helpdesk support operations and infrastructure management, including LAN/SD-WAN, MS Windows, PC, and VM environment.
• Hands-on experience with IT infrastructure and systems such as firewalls, network switches, Wi-Fi & backup system
• Industry certifications (e.g., ITIL, CCNA, MCP) are a plus
• Good team player with strong interpersonal and communication skills
• Demonstrated commitment to working under pressure independently
• A candidate with a Real Estate Industry background will be a plus
• Good command of written and spoken English and Cantonese
• Candidates with less experience will be considered as Infrastructure Engineer