Infrastructure Engineer I

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Job Responsibilities:

• Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil

• Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability

• Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence.

• Support day-to-day infrastructure operations across Windows and Linux server environments along with server administration, configuration, maintenance, and troubleshooting.

• Monitor infrastructure health, availability, capacity, and performance & investigate and resolve infrastructure incidents and service requests within defined SLAs.

• Assist with server provisioning, builds, deployments, decommissioning & support infrastructure migration, technology refresh, and modernization projects.

• Perform system-level troubleshooting, log analysis, and performance optimization.

• Support user access management, permissions, and system configuration activities.

• Maintain infrastructure security, OS hardening, and compliance standards.

• Assist with storage, file systems, networking, DNS, and connectivity troubleshooting.

• Participate in incident, problem, and change management processes.

• Support root cause analysis (RCA) and implementation of preventive measures.

• Assist with backup, recovery, high availability, and disaster recovery activities.

• Support automation and scripting using PowerShell, Shell, Python, or Ansible.

• Collaborate with application, database, network, storage, security, and cloud teams.

• Participate in project implementation, testing, cutover, and post-deployment support.

• Maintain SOPs, technical documentation, operational runbooks, and audit evidence.

• Demonstrate strong problem-solving, ownership, teamwork, and ability to balance BAU operations with project deliverables.

• Bachelor's degree or master’s degree in Computer Science, Computer Engineering or equivalent work experience

• 10+ years of industry experience with 3+ years of software development experience in Python and Go.

• Experience in Java8+ and Spring/Spring Boot frameworks is a plus, but not required

• Understanding of Linux functionalities / features as well as good experience of shell scripting

• Experience in clouds platforms such as AWS, GCP and Azure is beneficial

• Good understanding of Container & Orchestration Technologies such as Docker, Kubernetes, and OpenShift

• Experience in automation tools such as Ansible

• Experience in NoSQL databases such as Couchbase preferred

• Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD)

• Ability to effectively interpret technical and business objectives and challenges and articulate solutions

• Good written and verbal communication skills