Infrastructure Engineer - Senior

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Position Overview

We are seeking an Infrastructure Engineer - Senior (Prague) to provide second-level support for desktop and server infrastructure across our global client base. You will administer Windows and Linux environments, deliver consultative technical services, and maintain strong relationships with customers while adhering to ITIL best practices and service level agreements.

Key Responsibilities

Operations:

• Provide second-level support for all client desktop computing issues (PC Hardware, Windows, Linux, Platform 9)
• Administration of Windows File and Print Servers and Linux-based servers
• Deliver consultative services to highly technical customers, advising on IT technology and methodology choices
• Communicate effectively with end users and peers to resolve support tickets
• Adhere to operations processes and service level agreements, following ITIL best practices
• Develop and maintain strong relationships with employees at all levels, from senior executives to individual contributors
• Demonstrate high standards of customer service and professionalism in all aspects of your work, conduct, and appearance

Qualifications

• Advanced Windows Desktop administration (build, optimization, security, virtualization, VPN, auto deployment)
• Advanced Linux Desktop administration (build, optimization, security, virtualization, scripting)
• Windows Server OS expertise (installation, configuration, clustering, Active Directory, Group Policy, monitoring, backup)
• Virtualization platform experience (Workstation, Platform 9)
• ITIL certification or equivalent IT process management knowledge
• Strong customer service, interpersonal, and relationship management skills

The responsibilities bulleted above require a high level of competence in multiple disciplines, coupled with the ability to positively engage & build relationships with senior level management, think strategically, manage your time well, challenge the status quo, influence others, think outside your local site, prioritize, work as part of a geographically dispersed team, support customers on other sites, develop and maintain good working relations with customers, maintain a strong customer focus, and exercise a high level of professionalism at all times.

We are Siemens:

At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world.

You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The salary range for this position is 995,400 to 1,791,800 CZK and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Siemens Software. Transform the Everyday

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