MIS - Al Moammar Information Systems Co.

Responsibilities
<ul>
<li>Lead technical operations for Infrastructure Maintenance &amp; Managed Services across servers, operating systems, virtualization, networks, security, storage, backup, and monitoring.</li>
<li>Lead technical escalations for critical incidents, coordinate troubleshooting, and ensure root-cause analysis and corrective actions are completed.</li>
<li>Coordinate infrastructure maintenance, upgrades, migrations, patches, and production changes, including impact assessments, risk reviews, testing, and rollback plans.</li>
<li>Monitor infrastructure availability, performance, capacity, and SLA compliance, identifying operational risks and improvement opportunities.</li>
<li>Coordinate with technical teams, service desk, application teams, and vendors to resolve issues and maintain service continuity.</li>
<li>Lead technical coordination for disaster recovery, service restoration, and major infrastructure incidents.</li>
<li>Maintain technical documentation, operating procedures, and knowledge-transfer materials.</li>
<li>Support infrastructure lifecycle and capacity planning, service improvements, and transition activities.</li>
<li>Participate in on-call support and respond to critical incidents when required.</li>
</ul>
Requirements
<ul>
<li>BSc. degree in Computer Science, Information Technology, Computer Engineering, or a related field.</li>
<li>8+ Yrs. of experience in IT Infrastructure &amp; Operations, including technical leadership on large managed-services projects.</li>
<li>Strong understanding of enterprise infrastructure, Windows/Linux servers, virtualization, networking, storage, backup, disaster recovery, and monitoring.</li>
<li>Strong troubleshooting, root-cause analysis, risk assessment, and technical coordination skills.</li>
<li>Knowledge of ITIL practices, including Incident, Problem, Change, and Release Management.</li>
<li>ITIL or equivalent service-management certification.</li>
<li>Proficiency in Arabic and English.</li>
<li>Ability to work onsite in Riyadh, meet agreed SLAs, and participate in on-call support.</li>
</ul>

Infrastructure Lead Operation

Infrastructure Lead Operation

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