Infrastructure Manager

Infrastructure & Cloud Services Manager

Location: Sugar Land, TX 77479

Duration: 6+ months, with potential for extension and conversion

Work Arrangement: Onsite 4 days per week minimum; 5 days preferred

Start Date: ASAP

Position Overview

We are seeking an experienced Infrastructure & Cloud Services Manager to oversee cloud services, hybrid infrastructure operations, and enterprise document management for an established downstream energy company.

This role will lead day-to-day infrastructure service delivery, ensuring the reliability, security, availability, and performance of critical technology services. The ideal candidate brings strong Microsoft Azure experience, a solid understanding of hybrid infrastructure, and a proven ability to lead technical teams, manage third-party service providers, and communicate effectively with business leadership.

This is a leadership-focused role combining technical oversight, operational accountability, vendor management, and team development.

Key Responsibilities

Cloud & Infrastructure Operations

• Oversee day-to-day cloud services across Microsoft Azure and AWS, along with supporting hybrid infrastructure environments.
• Maintain service stability, security, availability, and performance in alignment with established service-level agreements (SLAs).
• Provide technical direction and operational oversight across VMware, Windows Server, Linux, networking, Active Directory, and related infrastructure services.
• Establish and maintain cloud governance standards, operational procedures, and security best practices.
• Lead incident escalation, problem resolution, backup and recovery, and disaster recovery planning.

Team & Service Provider Management

• Lead and develop a team of approximately five direct reports supporting cloud services, collaboration platforms, and enterprise document management.
• Coordinate with outsourced service providers to ensure service quality, accountability, and alignment with business requirements.
• Manage third-party vendors, contracts, and service performance.
• Partner with infrastructure and IT teams to maintain reliable, secure, and efficient technology operations.

Cloud Governance & Financial Oversight

• Monitor cloud consumption and validate monthly usage and charges in partnership with Finance.
• Identify opportunities to optimize cloud spending, resource utilization, and operational efficiency.
• Develop and report key performance indicators (KPIs), service metrics, and operational updates to leadership.
• Support infrastructure planning, project execution, and continuous service improvement.

Enterprise Document Management

• Provide direction for enterprise content and document management services supporting both legacy and new unstructured data.
• Oversee initiatives related to document accessibility, retention, storage optimization, and platform reliability.
• Support enterprise document management technologies, including SharePoint and OpenText.

Required Qualifications

• 10+ years of experience in IT infrastructure, cloud services, systems administration, or related technology disciplines.
• 1–3+ years of experience in IT management, team leadership, or supervisory responsibilities.
• 2–4+ years of experience designing, implementing, maintaining, or managing cloud services, particularly Microsoft Azure.
• Working knowledge of AWS and experience coordinating with cloud service providers.
• Strong understanding of hybrid infrastructure environments, including VMware, Windows Server, Linux, networking, and Active Directory.
• Experience with infrastructure operations, incident management, backup and disaster recovery, security, and service-level management.
• Familiarity with enterprise content or document management platforms, such as SharePoint and file services; OpenText experience is a plus.
• Working knowledge of ITIL principles, project management, cloud governance, and security best practices.
• Strong written and verbal communication skills, including the ability to explain technical issues and priorities to senior leadership.
• Ability to work onsite in Sugar Land, TX, at least four days per week.

Preferred Qualifications

• Relevant certifications such as Microsoft Azure or AWS Architect, VMware VCP, ITIL, PMP, TOGAF, or CCSP.
• Bachelor's degree in a technical or business-related field.
• Experience managing outsourced IT service providers, cloud budgets, vendor contracts, and operational KPIs.